LEXMARK DOCUMENT SOLUTIONS SUITE 3.2.1

Lexmark Document Solutions Suite 3.2.1

Service Pack 1

Release Notes and Helpful Hints

The Lexmark Document Solutions Suite Service Pack 1 (v.3.2.1) software release contains stability enhancements, function improvements, additional printer support, and field-reported problems fixes. This document describes the enhancements, bug fixes, installation issues, and possible workarounds for the service pack.

Click here for LDSS Version 3.2 Release Notes.

Language Support

This service pack is available in English, French, Italian, German, Spanish, Brazilian Portuguese, Danish, and Norwegian.

Forms Composer applications will be updated to the language selected for the service pack install.

Service Pack 1 Availability

Service Pack 1 is available by electronic download only. No CDs are available.

New Products Supported

Lexmark X422

Lexmark X6170

New Operating System Support

Windows 2000 Service Pack 4 is supported with this service pack.

Microsoft Exchange

This service pack adds LDSS support for Exchange Server with the Microsoft "Security Patch" for Outlook 98 and 2000. Outlook 2002 is also supported with this service pack.

Install / Uninstall

SP1 (Service Pack 1) Install Specifications

A single executable package—LDSS32_SP1.exe—will update either evaluation or licensed versions of LDSS 3.2. The same package is used to update both client and server software.

The install package consists only of files that need to be upgraded for SP1.

The service pack will upgrade only components already installed for which an update is available. The service pack cannot be used to add LDSS components to a system.

SP1 Installation Procedure

This service pack is designed to be installed on top of an existing LDSS 3.2 installation. If anything from 3.2 is installed after the service pack has been applied, the service pack should be applied again after that installation. (For example, a system has Lexmark Document Distributor (3.2 CD1) installed. The service pack is then applied. If, Lexmark Document Portal (3.2 CD3)—or anything else from 3.2—is later installed, the service pack must be reapplied.)

All open programs should be closed before installing the service pack.

Forms Composer applications will be updated to the language selected for the service pack install.

Service Pack 1 Fixes

Forms Composer

Improved Save Formset Performance

Usability fixes to make Forms Composer behave more like other editing applications

Fixed problem loading PDFs when units set to centimeters

Removed unnecessary Save prompts when units set to centimeters

Static PNG image will now appear when merged

Line Spacing can now be set to a number < 1

Automatic copy of files to working directory now prompts to overwrite

Fixed problem where some items were clipped or some dialogs were the wrong size when using large fonts

Forms Merge

Fixed merge memory leaks that occurred in extreme conditions

RemoveBlankLine command now works when performing merge

Workflow Composer

Increased limit for number of characters in a script from 32,767 to 268,435,456

Server Manager

Fixed problem where MFP cannot be added to Server Manager if that MFP is not using DNS

Document Portal

Fixed problems with buttons going off the AFM screen in Categories or Search modes

Fixed problems with Cancel button getting truncated on AFM or MFP

Fixed "under the covers" database delay

Fixed Portal prompting cancellation error

Document Solutions Desktop

Added X422 support for LDSD

Added X6170 support for LDSD

OCR

Added Dutch, Finnish, and Swedish OCR libraries

Troubleshooting

A known problem that results from NOT reapplying the service pack after installing a new LDSS component from 3.2 is that the uninstall screen may contain incorrect strings, such as:

#Components.servicepack#
#Components.sp1#

Upgrading from a pre-release version of LDSS v3.2 is not supported. The released version of LDSS v3.2 is build 838. This build number can be verified on any LDSS server; LDSS client software does not include such a build number. The build number can be obtained by opening the desired server in Server Manager, then selecting "Servers," "Manage" from the top menu. The build number can be found at the end of the version number on the Properties tab.

The installer does not support any version checking.

PE fixes or later service packs could cause version conflicts. Lexmark technical support will advise customers with PE fixes whether to install the service pack, and will re-release a PE build based on SP1 if necessary.

The service pack itself cannot be uninstalled without uninstalling the entire product.

If any of the LDSS services are not running after the service pack is installed, this can be resolved by rebooting.

Existing Forms Composer applications will be updated to the language selected for the service pack installation. If Forms Composer is accidentally updated to an undesired language, this can be resolved by running the service pack again and selecting the desired Forms Composer language in the installer. To change the service pack/Forms Composer install language, select "Change Language" at the bottom of the install screen before selecting "Install Lexmark Document Solutions Service Pack."

FaxByPrinter action times out when WaitForCompletion = true

Fixed a problem where the FaxByPrinter action timed out and failed when the WaitForCompletion property was set to true, regardless of whether or not the fax actually succeeded. A firmware update is also required to resolve this problem for the Lexmark T63X and the Lexmark C750. Without this firmware update, FaxByPrinter actions with WaitForCompletion set to true will not time out, but the job will remain on the server and cannot be deleted without rebooting. The following firmware updates will resolve the problem of the job being "stuck" on the server:

Printer	Firmware Level
Lexmark T63X	551.030
Lexmark C750	853.031

For help downloading these firmware updates, contact Lexmark Technical Support at 1-800-LEXMARK.

For technical problems with the Lexmark Document Solutions Suite or the Service Pack 1 installation package, contact Lexmark at 1-888-LXKSOLV.

Customer Issues

The following field issues from LDSS 3.2 have been fixed in LDSS 3.2.1:

PCo0309181403 - SharePoint Write action fails when .SetProperty is called with a date property

RHo0310101054 - Canceling prompt leaves LDD server unresponsive

CRu0310201456 - Problem with category view in document portal (causes buttons to go off the screen)

SBo0310161132 - Barcode read .Go method never returns failure, even if it fails

CRu0311070931 - Workflow composer has a limit for number of characters in a script

JHe0310271603 - PrintForm action fails when input document variable has multiple documents stored in it

JHe0310311018 - Blank lines are not being removed from form after merging

TSp0310271336 - MFP times out over slow WAN connection while server is processing request

PCo0309301719 - If MFP does not have letter paper trays, confirmation page will not print

RHo0310101045 - Server time outs when processing large amounts of prompting jobs

PCo0309230904 - FaxByPrinter action times out when WaitForCompletion = true

RHo0311101837 - Can’t view forms in Document Portal that contain .PNG files

CRu0311140949 - Server manager can’t add MFP when not using DNS

PCo0311271100 - Workflow Composer – Image Overlay Text action – when selecting coordinates from sample image, after resize the pointer is off

Script Scrolls to top of page after adding action/prompt

Formset merge taking extremely long time

AFM: Using Document Portal causes buttons to go off the screen

Lexmark X6170 Install Instructions

Server and Client Installation Guide

LDSS Service Pack 1 will enable the Lexmark X6170 AIO (All-In-One) device driver to be used with LDSD (Lexmark Document Solutions Desktop). LDSD is part of LDSS (Lexmark Document Solutions Suite). New driver web packages should be installed on each client or user PC that is connected to a Lexmark X6170 device. The sections below provide installation details.

Server Install

When LDSS32_SP1.exe is run, the installer will check to see if a supported LDSS Server (version 3.2 or greater) is installed. The LDSS Server and LDSD are ready to support Lexmark X6170 devices after the Service Pack installation.

See the Client Install section for more information on how to enable Lexmark X6170 devices on client systems for LDSD.

For technical problems with the Lexmark X6170 device driver install package, contact Lexmark at 1-800-LEXMARK. For technical problems with the Lexmark Document Solutions Suite, contact Lexmark at 1-888-LXKSOLV.

Client Install

An updated device driver is required for Lexmark X6170 devices to operate on client systems for LDSD. Use the links below to download the desired package. After downloading, run the install package on each client or user PC that is connected to a Lexmark X6170 device and will use LDSD.

NOTE: Version 1.0.12.0 (or greater) of the Lexmark X6170 device driver is required for LDSD.

The Lexmark X6170 device driver has been updated to enable the ADF (Automatic Document Feeder) capability in the TWAIN data source that is used by LDSD.

Web Links	Selection steps after clicking on the web link
Brazilian Portuguese	Select the Lexmark X6100 Series driver. Select the operating system and language. Download the driver.
Danish	Select the Lexmark X6100 Series driver. Select the operating system and language. Download the driver.
English	Select the appropriate driver package for download for your operating system.
French	Select the Lexmark X6100 Series driver. Select the operating system and language. Download the driver.
German	Select the Lexmark X6100 Series driver. Select the operating system and language. Download the driver.
Italian	Select the Lexmark X6100 Series driver. Select the operating system and language. Download the driver.
Norwegian	Select the Lexmark X6100 Series driver. Select the operating system and language. Download the driver.
Spanish	Select a language. Select drivers. Select the Lexmark X6100 Series driver. Select the operating system and language. Download the driver.

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