Paper jam, misfeeds, skews, or multiple sheets feed

Misfeed in paper support

Turn the power off. Firmly grasp the paper and gently pull it from the All-In-One.

Misfeed inside the All-In-One

Turn the power off. Lift the scanner unit and gently pull the paper out.

Misfeed in printing a banner

Make sure you select A4 Banner or Letter Banner in Print Properties.

Paper loaded incorrectly

For more information, see Loading paper into the paper support.

Improper paper for the All-In-One

For more information, see Loading specialty media into the paper support.

Too much paper loaded in the All-In-One.

Try loading a smaller amount of paper into the All-In-One. See Loading paper into the paper support.

Wrinkled paper

Use a new piece of paper that is straight and unwrinkled.

Paper and specialty media stick together

Too much paper loaded in the paper support.

Try loading a smaller amount of paper into the All-In-One. See Loading paper into the paper support.

Pages are sticking together on the paper exit tray.

Remove each page as it exits the All-In-One and let it dry completely before stacking.

Are you using paper or specialty media recommended for the All-In-One?

See Loading specialty media into the paper support.