Back to Main Page

Networking problems

Symptom

Question

Solution

The All-In-One I want to configure does not appear

Is the All-In-One on a different or remote network, sometimes called a subnet?

See Adding a remote network printer.

Is the All-In-One on an isolated network that cannot be accessed remotely?

Reconfigure the network connection to place the All-In-One on another network. Contact the system support person for more information.

Is the All-In-One disconnected from the power source? Is it turned off?

Make sure the All-In-One is connected to a power source and turned on.

Are the lights of the print server on?

See the print server documentation for setup instructions.

Is the USB cable disconnected from the print server?

See the print server documentation for setup instructions.

Is the print server disconnected from the power source?

See the print server documentation for setup instructions.

I cannot print to my network printer

Is the All-In-One connected to a working network connection?

Contact the system support person for more information.

Is the All-In-One connected to the power source and turned on?

Make sure the All-In-One is connected to a power source and turned on.

Is the printer USB cable connected to the print server?

See the print server documentation for setup instructions.

Is the print server connected to the power source?

See the print server documentation for setup instructions.

Is the All-In-One software installed correctly?

See Installing the All-In-One software.

My All-In-One is not in the Printer List

Did you add the All-In-One to the printer list?

See Adding the All-In-One to the Printer List.

Back to Troubleshooting