User is locked out

Try one or more of the following:

Update the allowed number of login failures and lockout time

The user may have reached the allowed number of login failures.

1. From the Embedded Web Server, click Settings > Security > Login Restrictions .

2. Update the allowed number of login failures and the lockout time.

3. Click Save .

   Note:  Wait for the lockout time to pass before the new settings take effect.

Reset or replace the smart card

Check whether the type of smart card that you are using can be reset. If the card cannot be reset, then replace the card.

User is logged out automatically

Increase the Screen Timeout value

1. From the Embedded Web Server, click Settings > Device > Preferences .

2. Increase the Screen Timeout value.

3. Click Save .

User cannot access applications or functions

Make sure that the user is assigned to a group that has access to the applications and functions

For more information, see Managing login methods .

KDC and MFP clocks are out of sync

Make sure that the date and time settings on the printer are correct

For more information, see Setting the date and time .

Domain controller certificate is not installed

Make sure that the correct certificate is installed on the printer

For more information, see Managing certificates .

KDC is not responding within the required time

Try one or more of the following:

Make sure that the IP address or host name of the KDC is correct

Make sure that the KDC is available in the configuration file

You can add multiple KDCs in the configuration file.

Make sure that the server and firewall settings are configured to allow communication between the printer and the KDC server on port 88