Printer error codes

Printer error codes

Error codes

Error message

Solution

8.01

Close all doors.

Keep all doors closed unless performing maintenance.

9.00

Printer had to restart. Last job may be incomplete.

Touch Continue to clear the message and continue printing.

11.11, 11.21, 11.31, 11.41

Load <source/> with <type/> <size/>.

Open the indicated tray, and then load paper. For more information, see Loading trays .

11.12, 11.22, 11.32, 11.42

Load <source/> with <type/> <size/> <orientation/>.

11.81

Load <source/> with <type/> <size/>.

Adjust the paper guides, and then load paper. For more information, see Loading the manual feeder .

11.82

Load <source/> with <type/> <size/> <orientation/>.

11.91

Load multipurpose feeder with <type/> <size/>.

Open the multipurpose feeder, and then load paper. For more information, see Loading the multipurpose feeder .

11.92

Load multipurpose feeder with <type/> <size/> <orientation/>.

12.11

Change <source/> to <type/> <size/>.

Open the indicated tray, remove paper, and then load the correct paper type and size. For more information, see Loading trays .

12.12

Change <source/> to <type/> <size/> <orientation/>.

12.91

Change multipurpose feeder to <type/> <size/>.

Remove paper, and then load the correct paper type and size. For more information, see Loading the multipurpose feeder .

12.92

Change multipurpose feeder to <type/> <size/> <orientation/>.

29.08

Remove packing material.

  1. Open door A.

  2. Remove the red packing material behind the front door.

  3. Open door B.

  4. Remove the packing material near the toner cartridges.

  5. Close door B, and then close door A.

31.35z

Reinstall missing or unresponsive waste toner bottle.

  1. Open door A.

    Warning—Potential Damage:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

  2. Open door B.

  3. Remove the right cover.

  4. Remove the waste toner bottle.

  5. Align, and then insert the waste toner bottle.

  6. Align, and then attach the right cover.

  7. Close door B, and then close door A.

31.40z, 31.41z, 31.42z, 31.43z

Reinstall missing or unresponsive [color] cartridge.

  1. Open door B.

  2. Remove the cartridge.

  3. Insert the cartridge.

  4. Close door B.

31.60z

Reinstall missing or unresponsive black imaging kit.

  1. Open door A.

    Warning—Potential Damage:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

  2. Open door B.

  3. Remove all toner cartridges.

  4. Remove the right cover.

  5. Remove the waste toner bottle.

  6. Pull out the imaging kit.

  7. Insert the imaging kit until it is fully seated.

  8. Align, and then insert the waste toner bottle.

  9. Align, and then attach the right cover.

  10. Insert the toner cartridges.

  11. Close door B, and then close door A.

31.65z

Reinstall missing, unplugged, or unresponsive black and color imaging kit.

32.40z, 32.41z, 32.42z, 32.43z

Replace unsupported [color] cartridge.

For more information, see Replacing a toner cartridge .

32.65z

Replace unsupported black and color imaging kit.

For more information, see Replacing an imaging kit .

33.40, 33.41, 33.42, 33.43

Non-Lexmark [color] cartridge, see User's Guide.

For more information, see Non-Lexmark supply .

33.65

Non-Lexmark black and color imaging kit, see User's Guide.

37.1

Insufficient memory to collate job.

Try one or more of the following:

  • Touch Continue to print the part of the job that is stored and to begin collating the rest of the print job.

  • Cancel the current print job.

37.3

Insufficient memory, some held jobs were deleted.

Touch Continue to clear the message and continue printing.

38.1

Memory full.

Try one or more of the following:

  • Touch Cancel job to clear the message.

  • Print the document in several parts, or send it to another printer.

  • Install more printer memory.

39.1

Complex page, some data may not have printed.

Try one or more of the following:

  • Touch Continue to clear the message and continue printing.

  • Cancel the current print job.

  • Install more printer memory.

  • Reduce the complexity and size of the print job before sending it to print again.

    • Reduce the number of pages in the print job.

    • Reduce the number and size of any downloaded fonts.

    • Delete any unnecessary fonts or macros from the print job.

    • Reduce the number of graphics in the print job.

42.yy

Replace [color] cartridge, printer region mismatch.

For more information, see Replace cartridge, printer region mismatch .

43.40y, 43.41y, 43.42y, 43.43y

[Color] cartridge problem.

  1. Open door B.

  2. Remove the toner cartridge.

  3. Insert the toner cartridge.

  4. Close door B.

If the problem persists, then replace the cartridge.

43.40z, 43.41z, 43.42z, 43.43z

Replace defective [color] cartridge.

For more information, see Replacing a toner cartridge .

55.1

Error reading USB drive. Remove USB.

Remove the flash drive to continue.

55.2

Error reading USB hub. Remove hub.

Remove the USB hub to continue.

58

Too many trays attached. Only <x/> tray/s can be supported.

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet, and then from the printer.

  3. Remove one or more trays.

  4. Connect the power cord to the electrical outlet, and then turn on the printer.

    5.  CAUTION—POTENTIAL INJURY:  To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

59

Incompatible tray [x].

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet, and then from the printer.

  3. Remove the indicated tray.

  4. Connect the power cord to the electrical outlet, and then turn on the printer.

    5.  CAUTION—POTENTIAL INJURY:  To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

61

Remove defective disk.

Replace the defective storage drive.

62

Disk full.

Try one or more of the following:

  • Touch Continue to clear the message.

  • Delete fonts, macros, and other data stored in the intelligent storage drive.

  • Install an intelligent storage drive.

63

Format the disk.

Formatting now wipes all information from the storage drive.

To format the disk, do the following:

  1. From the home screen, touch Settings > Device > Maintenance > Out of Service Erase .

  2. Touch Sanitize all information on hard disk or Erase Intelligent Storage Drive , and then touch ERASE .

71.4

Incorrect printer time.

To set the correct printer time, do the following:

  1. From the home screen, touch Settings > Device > Preferences .

  2. Touch Date and Time , and then set the correct time.

80.11

Maintenance kit low.

Touch Continue to clear the message.

80.21

Maintenance kit very low.

84.01, 84.09

Black and color imaging kit nearly low.

Touch Continue to clear the message.

84.11, 84.19

Black and color imaging kit low.

84.21, 84.23, 84.29

Black and color imaging kit very low.

84.31, 84.33

Replace [color] imaging kit, recommended life exceeded.

For more information, see Replacing an imaging kit .

84.41, 84.43, 84.48

Replace [color] imaging kit to resume printing.

88.00, 88.08, 88.09

[Color] cartridge nearly low.

Touch Continue to clear the message.

88.10, 88.18, 88.19

[Color] cartridge low.

88.20, 88.28, 88.29

[Color] cartridge very low.

88.30, 88.37, 88.38

Replace [color] cartridge, <num/> estimated pages remain.

For more information, see Replacing a toner cartridge .

Replace [color] cartridge.

88.40, 88.47, 88.48

Replace [color] cartridge, 0 pages remain.

200.02, 200.03, 200.05, 200.06, 200.12, 200.13, 200.15, 200.16, 200.22, 200.23, 200.25, 200.32, 200.33, 200.35, 200.43, 200.45, 200.91, 200.99, 202.03, 202.04, 202.05, 202.13, 202.14, 202.15, 202.23, 202.24, 202.25, 202.33, 202.34, 202.35, 202.43, 202.44, 202.45, 202.91, 232.02, 232.03, 232.05, 232.12, 232.13, 232.15, 232.22, 232.23, 232.25, 232.32, 232.33, 232.35, 232.42, 232.43, 232.45, 232.92, 232.93, 232.95, 241.91

Paper jam, [jam header]. [xxx.yy]

For more information, see Paper jam in door A .

241.05, 241.82, 241.83, 241.84, 241.91, 242.05, 242.06, 242.21, 242.22, 242.25, 242.26, 242.31, 242.32, 242.33, 242.35, 242.36, 242.43, 242.45, 242.70, 242.72, 242.91, 242.92, 242.93, 242.95, 243.31, 243.32, 243.35, 243.36, 243.41, 243.42, 243.43, 243.45, 243.70, 243.71, 243.72, 243.73, 243.74, 243.75, 243.76, 243.80, 243.81, 243.82, 243.83, 243.84, 243.85, 243.86, 243.91, 243.92, 243.93, 243.95, 243.96, 243.97, 244.45, 244.46, 244.70, 244.71, 244.72, 244.73, 244.74, 244.75, 244.76, 244.80, 244.81, 244.82, 244.83, 244.84 244.85, 244.86, 244.91, 244.92, 244.93, 244.95, 244.96, 244.97

Paper jam, [jam header]. [xxx.yy]

For more information, see Paper jam in trays .

242.05

Paper jam, [jam header]. [xxx.yy]

For more information, see Paper jam in the multipurpose feeder .

251.xx

Paper jam, [jam header]. [xxx.yy]

For more information, see Paper jam in the manual feeder .

200.16, 241.8y

Paper loading error, [jam header]. [xxx.yy]

For more information, see Paper jam in trays .