Action | Yes | No |
---|---|---|
Step 1
Is the printer printing blank or white pages? | Go to step 2. | The problem is solved. |
Step 2
Is the printer printing blank or white pages? | Go to step 3. | The problem is solved. |
Step 3
Is the printer printing blank or white pages? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Is the print too dark? | Go to step 2. | The problem is solved. |
Step 2
Is the print too dark? | Go to step 3. | The problem is solved. |
Step 3
Is the print too dark? | Go to step 4. | Go to step 6. |
Step 4 Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? | Go to step 5. | Go to step 6. |
Step 5
Is the print too dark? | Go to step 6. | The problem is solved. |
Step 6
Is the print too dark? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Do ghost images appear on prints? | Go to step 2. | The problem is solved. |
Step 2
Do ghost images appear on prints? | Go to step 3. | The problem is solved. |
Step 3
Do ghost images appear on prints? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Does gray or colored background appear on prints? | Go to step 2. | The problem is solved. |
Step 2
Does gray or colored background appear on prints? | Go to step 3. | The problem is solved. |
Step 3
Does gray or colored background appear on prints? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Are the margins correct? | The problem is solved. | Go to step 2. |
Step 2
Are the margins correct? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1
Is the print light? | Go to step 2. | The problem is solved. |
Step 2
Is the print light? | Go to step 3. | The problem is solved. |
Step 3
Is the print light? | Go to step 4. | The problem is solved. |
Step 4
Is the print light? | Go to step 5. | The problem is solved. |
Step 5
Is the print light? | Go to step 6. | The problem is solved. |
Step 6 Check if paper has texture or rough finishes. Are you printing on textured or rough paper? | Go to step 7. | Go to step 7. |
Step 7
Is the print light? | Go to step 8. | The problem is solved. |
Step 8
Is the print light? | Go to step 9. | The problem is solved. |
Step 9
Is the print too light? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Are some colors missing on print? | Go to step 2. | The problem is solved. |
Step 2
Are some colors missing on print? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1 Check the printer for leaked toner contamination. Is the printer free of leaked toner? | Go to step 2. | Contact customer support. |
Step 2
Do the settings match? | Go to step 4. | Go to step 3. |
Step 3
Is the print mottled? | Go to step 4. | The problem is solved. |
Step 4
Is the print mottled? | Go to step 5. | The problem is solved. |
Step 5
Is the print mottled? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Is the paper curled? | Go to step 2. | The problem is solved. |
Step 2
Is the paper curled? | Go to step 3. | The problem is solved. |
Step 3 Print on the other side of the paper.
Is the paper curled? | Go to step 4. | The problem is solved. |
Step 4
Is the paper curled? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Is the print crooked or skewed? | Go to step 2. | The problem is solved. |
Step 2
Is the print crooked or skewed? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Is the printer printing solid color or black images? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Is the text or image clipped? | Go to step 2. | The problem is solved. |
Step 2
Is the text or image clipped? | Go to step 3. | The problem is solved. |
Step 3
Is the text or image clipped? | Go to step 4. | The problem is solved. |
Step 4
Is the text or image clipped? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Does the toner rub off? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Is the print density uneven? | Contact customer support. | The problem is solved. |
Notes:
Action | Yes | No |
---|---|---|
Step 1
Do horizontal dark lines appear on prints? | Go to step 2. | The problem is solved. |
Step 2
Do horizontal dark lines appear on prints? | Go to step 3. | The problem is solved. |
Step 3
Do horizontal dark lines appear on prints? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Do vertical dark lines appear on prints? | Go to step 2. | The problem is solved. |
Step 2
Do vertical dark lines appear on prints? | Go to step 3. | The problem is solved. |
Step 3
Do vertical dark lines appear on prints? | Contact customer support. | The problem is solved. |
Notes:
Action | Yes | No |
---|---|---|
Step 1
Do horizontal white lines appear on prints? | Go to step 2. | The problem is solved. |
Step 2
Do horizontal white lines appear on prints? | Go to step 3. | The problem is solved. |
Step 3
Do horizontal white lines appear on prints? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Do vertical white lines appear on prints? | Go to step 2. | The problem is solved. |
Step 2 Check if you are using the recommended paper type.
Do vertical white lines appear on prints? | Go to step 3. | The problem is solved. |
Step 3
Do vertical white lines appear on prints? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Do the defects still appear? | Go to step 2. | The problem is solved. |
Step 2 Determine how many colors have defects. Is only one color affected? | Go to step 3. | Go to step 3. |
Step 3
Do the defects still appear? | Take note of the distance, and then contact customer support or your service representative. | The problem is solved. |
Step 4
Do the defects still appear? | Take note of the distance, and then contact customer support or your service representative. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Is the document printed? | The problem is solved. | Go to step 2. |
Step 2
Is the document printed? | The problem is solved. | Go to step 3. |
Step 3
Is the document printed? | The problem is solved. | Go to step 4. |
Step 4
Is the document printed? | The problem is solved. | Go to step 5. |
Step 5
Is the document printed? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1
Are the documents printed? | The problem is solved. | Go to step 2. |
Step 2 The print job may contain a formatting error or invalid data.
Are the documents printed? | The problem is solved. | Go to step 3. |
Step 3 If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users
For Macintosh users
Are the documents printed? | The problem is solved. | Go to step 4. |
Step 4
Are the documents printed? | The problem is solved. | Go to step 5. |
Step 5
Are the documents printed? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1
Is the document printed on the correct paper? | Go to step 2. | Load the correct paper size and paper type. |
Step 2
Is the document printed on the correct paper? | The problem is solved. | Go to step 3. |
Step 3
Is the document printed from the correct tray? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1 Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? | Go to step 2. | The problem is solved. |
Step 2
Is the printer printing slow? | Go to step 3. | The problem is solved. |
Step 3
Is the printer printing slow? | Go to step 4. | The problem is solved. |
Step 4
Is the printer printing slow? | Go to step 5. | The problem is solved. |
Step 5
Is the printer printing slow? | Go to step 6. | The problem is solved. |
Step 6
Is the printer printing slow? | Go to step 7. | The problem is solved. |
Step 7 Remove held jobs. Is the printer printing slow? | Go to step 8. | The problem is solved. |
Step 8
Is the printer printing slow? | Contact customer support. | The problem is solved. |