Action | Yes | No |
---|---|---|
Step 1 Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the printer detect the internal option? | The problem is solved. | Go to step 2. |
Step 2 Print the Menu Settings Page, and then check if the internal option appears in the Installed Features list. Is the internal option listed? | Go to step 4. | Go to step 3. |
Step 3 Check if the internal option is installed properly into the controller board.
Does the printer detect the internal option? | The problem is solved. | Go to step 4. |
Step 4
Does the printer detect the internal option? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1 Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? | Go to step 3. | Go to step 2. |
Step 2 Remove, and then install the ISP. For more information, see Installing an internal solutions port. Note: Use a supported ISP. Does the ISP operate correctly? | The problem is solved. | Go to step 3. |
Step 3 Check the cable and the ISP connection.
Does the ISP operate correctly? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1 Print a menu settings page, and then check if the parallel or serial interface card appears in the Installed Features list. Is the parallel or serial interface card listed in the Installed Features list? | Go to step 3. | Go to step 2. |
Step 2 Remove, and then install the parallel or serial interface card. For more information, see Installing an internal solutions port. Does the parallel or serial interface card operate correctly? | The problem is solved. | Go to step 3. |
Step 3 Check the connection between the cable and the parallel or serial interface card. Does the parallel or serial interface card operate correctly? | The problem is solved. | Contact customer support. |
Try one or more of the following:
Replace the defective intelligent storage drive.
From the home screen, touch Continue to ignore the message and continue printing.
Cancel the current print job.
Try one or more of the following:
Touch Continue to clear the message and continue printing.
Delete fonts, macros, and other data stored in the flash memory.
Install a hard disk.