Action | Yes | No |
---|---|---|
Step 1 Resolve any error messages that appear on the display. Can you send or receive a fax? | The problem is solved. | Go to step 2. |
Step 2 Make sure that the cable connections for the following equipment are secure:
Can you send or receive a fax? | The problem is solved. | Go to step 3. |
Step 3 Check for a dial tone.
Can you hear a dial tone? | Go to step 5. | Go to step 4. |
Step 4 Check the telephone wall jack.
Can you send or receive a fax? | The problem is solved. | Go to step 5. |
Step 5 Check if the printer is connected to an analog phone service or to the correct digital connector.
Can you send or receive a fax? | The problem is solved. | Go to step 6. |
Step 6 Temporarily disconnect other equipment and disable other telephone services.
Can you send or receive a fax? | The problem is solved. | Go to step 7. |
Step 7 Scan the original document one page at a time.
Can you send or receive a fax? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1 Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? | The problem is solved. | Go to step 2. |
Step 2 Set up the shortcut number properly.
Can you send faxes? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1 Make sure that the paper source is not empty. Can you receive faxes? | The problem is solved. | Go to step 2. |
Step 2 Check the ring count delay settings.
Can you receive faxes? | The problem is solved. | Go to step 3. |
Step 3 If the printer is printing blank pages, then see Blank or white pages. Can you receive faxes? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1 Make sure that there are no print quality defects.
Is the fax print quality satisfactory? | The problem is solved. | Go to step 2. |
Step 2 Decrease the incoming fax transmission speed.
Is the fax print quality satisfactory? | The problem is solved. | Contact customer support. |