Faxing problems

Caller ID is not shown

Action

Yes

No

Enable caller ID.

From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls > Enable Caller ID.


Does the caller ID appear?

The problem is solved.


Cannot send or receive faxes

Action

Yes

No

Step 1

Resolve any error messages that appear on the display.


Can you send or receive a fax?

The problem is solved.

Go to step 2.

Step 2

Make sure that the cable connections for the following equipment are secure:

  • Telephone

  • Handset

  • Answering machine


Can you send or receive a fax?

The problem is solved.

Go to step 3.

Step 3

Check for a dial tone.

  • Call the fax number to check if it is working properly.

  • If you are using the On Hook Dial feature, then turn up the volume to check if you hear a dial tone.


Can you hear a dial tone?

Go to step 5.

Go to step 4.

Step 4

Check the telephone wall jack.

  1. Connect the analog telephone directly to the wall jack.

  2. Listen for a dial tone.

  3. If you do not hear a dial tone, then use a different telephone cable.

  4. If you still do not hear a dial tone, then connect the analog telephone to a different wall jack.

  5. If you hear a dial tone, then connect the printer to that wall jack.


Can you send or receive a fax?

The problem is solved.

Go to step 5.

Step 5

Check if the printer is connected to an analog phone service or to the correct digital connector.

  • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter. For more information, contact your ISDN provider.

  • If you are using DSL, then connect to a DSL filter or router that supports analog use. For more information, contact your DSL provider.

  • If you are using a private branch exchange (PBX) telephone service, then make sure that you are connecting to an analog connection on the PBX. If none exists, then consider installing an analog telephone line for the fax machine.


Can you send or receive a fax?

The problem is solved.

Go to step 6.

Step 6

Temporarily disconnect other equipment and disable other telephone services.

  1. Disconnect other equipment (such as answering machines, computers, modems, or telephone line splitters) between the printer and the telephone line.

  2. Disable call waiting and voice mail. For more information, contact your telephone company.


Can you send or receive a fax?

The problem is solved.

Go to step 7.

Step 7

Scan the original document one page at a time.

  1. Dial the fax number.

  2. Scan the document.


Can you send or receive a fax?

The problem is solved.

Contact customer support.


Can receive but not send faxes

Action

Yes

No

Step 1

Load the original document properly into the ADF tray or on the scanner glass.


Can you send faxes?

The problem is solved.

Go to step 2.

Step 2

Set up the shortcut number properly.

  • Check if the shortcut number is set for the telephone number that you want to dial.

  • Dial the telephone number manually.


Can you send faxes?

The problem is solved.

Contact customer support.


Can send but not receive faxes

Action

Yes

No

Step 1

Make sure that the paper source is not empty.


Can you receive faxes?

The problem is solved.

Go to step 2.

Step 2

Check the ring count delay settings.

From the control panel, touch Settings > Fax > Fax Setup > Fax Receive Settings > Rings to Answer.


Can you receive faxes?

The problem is solved.

Go to step 3.

Step 3

If the printer is printing blank pages, then see Blank or white pages.


Can you receive faxes?

The problem is solved.

Contact customer support.


Poor fax print quality

Action

Yes

No

Step 1

Make sure that there are no print quality defects.

  1. From the control panel, touch Settings > Troubleshooting > Print Quality Test Pages.

  2. Correct any print quality defects. For more information, see Print quality is poor.


Is the fax print quality satisfactory?

The problem is solved.

Go to step 2.

Step 2

Decrease the incoming fax transmission speed.

  1. From the control panel, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls.

  2. In the Max Speed menu, select a lower transmission speed.


Is the fax print quality satisfactory?

The problem is solved.

Contact customer support.