Step 1

1. From the document you are trying to print, open the Print dialog and check if you have selected the correct printer.

   Note: If the printer is not the default printer, then you must select the printer for each document that you want to print.

2. Resend the print job.

Do the jobs print?

The problem is solved.

Go to step 2.

Step 2

1. Check if the printer is plugged in and turned on, and if the printer control panel light sequence matches the light sequence in the following illustration:

   

   Ready

   - On

2. Resend the print job.

Do the jobs print?

The problem is solved.

Go to step 3.

Step 3

If printer control panel light sequence indicates an error, then clear the message. For more information on printer control panel error light sequences, see Understanding the printer messages.

Note: The printer continues to print after clearing the message.

Do the jobs print?

The problem is solved.

Go to step 4.

Step 4

1. Check if the ports (USB, serial, or Ethernet) are working and if the cables are securely connected to the computer and the printer.

   Note: For more information, see the setup documentation that came with the printer.

2. Resend the print job.

Do the jobs print?

The problem is solved.

Go to step 5.

Step 5

1. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.

2. Resend the print job.

Do the jobs print?

The problem is solved.

Go to step 6.

Step 6

1. Remove and reinstall the printer software. For more information, see Installing the printer software.

   Note: The printer software is available at http://support.lexmark.com.

2. Resend the print job.

Do the jobs print?

The problem is solved.

Contact customer support.

Place letter- or A4-size paper in the tray, and then resend the print job.

Does the print speed increase?

The problem is solved.

Contact customer support.

Step 1

Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job, and then resend the print job.

Does the print job still take longer than expected?

Go to step 2.

The problem is solved.

Step 2

From the Print Recovery menu, disable the Page Protect feature. To access the Print Recovery menu, do either of the following:

• If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > General Settings > Print Recovery.

  Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

• If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

Does the print job still take longer than expected?

Go to step 3.

The problem is solved.

Step 3

From the Eco-Mode menu, change the environmental settings. To access the Eco-Mode menu, do either of the following:

• If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > General Settings > Eco-Mode.

  Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

• If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

Note: When using the Eco-Mode setting, you may notice a reduction in performance.

Does the print job still take longer than expected?

Install additional printer memory.

For more information, contact customer support.

The problem is solved.

Step 1

1. Check if you are printing on paper that is supported by the tray.

2. Resend the print job.

Does the job print from the correct tray or on the correct paper?

The problem is solved.

Go to step 2.

Step 2

1. From the Paper menu, set the paper size and type to match the paper loaded in the tray. To access the Paper menu, do either of the following:

   • If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > Paper Menu.

     Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

   • If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

2. Resend the print job.

Does the job print from the correct tray or on the correct paper?

The problem is solved.

Go to step 3.

Step 3

1. Depending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type.

2. Resend the print job.

Does the job print from the correct tray or on the correct paper?

The problem is solved.

Contact customer support.

Step 1

Check if the printer control panel light sequence matches the light sequence in the following illustration:

Hex Trace

- Slowly blinking

Do both light sequences match?

Turn off the printer, and then turn it back on to deactivate Hex Trace mode.

Go to step 2.

Step 2

1. Open a Web browser, and then type the printer IP address in the address field.

2. Click Settings > Network/Ports, and then click Standard Network or Network [x].

3. Select PCL SmartSwitch or PS SmartSwitch, and then click Submit.

4. Resend the print job.

Do incorrect characters print?

Contact customer support.

The problem is solved.

1. From the Paper menu, set the paper size and type to match the paper loaded in the trays to be linked. To access the Paper menu, do either of the following:

   • If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > Paper Menu.

     Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

   • If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

   Note: The paper size and type must match for trays to be linked.

2. Resend the print job.

Do the trays link correctly?

The problem is solved.

Contact customer support.

Step 1

1. From the Finishing menu, set Collate to On. To access the Finishing menu, do either of the following:

   • If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then, navigate to Settings > Print Settings > Finishing Menu.

     Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

   • If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

2. Resend the print job.

Does the job print and collate correctly?

The problem is solved.

Go to step 2.

Step 2

1. From the printer software, set Collate to On.

   Note: Setting Collate to Off in the software overrides the setting in the Finishing menu.

2. Resend the print job.

Does the job print and collate correctly?

The problem is solved.

Go to step 3.

Step 3

Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the job.

Does the job print and collate correctly?

The problem is solved.

Contact customer support.

Step 1

From the Setup menu, adjust the print timeout setting. To access the Setup menu, do either of the following:

• If the printer is on a network, then access the Embedded Web Server:

  1. Open a Web browser, and then type the printer IP address in the address field.

     Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

  2. Navigate to:

     Settings > General Settings > Timeouts > adjust the print timeout setting > Submit

• If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

Does the file print correctly?

The problem is solved.

Go to step 2.

Step 2

1. Check the original file for manual page breaks.

2. Resend the print job.

Does the file print correctly?

The problem is solved.

Contact customer support.

Step 1

1. Check if there is packing material left on the imaging unit.

   1. Remove the toner cartridge, and then the imaging unit.

   2. Check if the packing material is properly removed from the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   3. Reinstall the imaging unit, and then the cartridge.

2. Resend the print job.

Is the printer still printing blank pages?

Go to step 2.

The problem is solved.

Step 2

1. Redistribute the toner in the imaging unit.

   1. Remove the toner cartridge, and then the imaging unit.

   2. Firmly shake the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   3. Reinstall the imaging unit, and then the cartridge.

2. Resend the print job.

Is the printer still printing blank pages?

Go to step 3.

The problem is solved.

Step 3

Replace the imaging unit, and then resend the print job.

Is the printer still printing blank pages?

Contact customer support.

The problem is solved.

Step 1

1. Move the width and length guides in the tray to the correct positions for the paper loaded.

2. Resend the print job.

Is the page or image clipped?

Go to step 2.

The problem is solved.

Step 2

From the Paper menu, set the paper size and type to match the paper loaded in the tray. To access the Paper menu, do either of the following:

• If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then, navigate to Settings > Paper Menu.

  Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

• If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

Do the paper size and type settings match the paper loaded in the tray?

Go to step 3.

Do one or more of the following:

• Specify the correct paper size and type from the tray settings to match the paper loaded in the tray.

• Change the paper loaded in the tray to match the paper size and type specified in the tray settings.

Step 3

1. Depending on your operating system, specify the paper size and type from Printing Preferences or the Print dialog.

2. Resend the print job.

Is the page or image clipped?

Go to step 4.

The problem is solved.

Step 4

1. Reinstall the imaging unit.

   1. Remove the toner cartridge.

   2. Remove the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   3. Install the imaging unit, and then the cartridge.

2. Resend the print job.

Is the page or image clipped?

Contact customer support.

The problem is solved.

Step 1

Check if the paper loaded in the tray has the correct paper type and weight.

Is paper with the correct paper type and weight loaded in the tray?

Go to step 2.

Load paper with the correct paper type and weight in the tray.

Step 2

From the Paper menu, set the paper size and type to match the paper loaded in the tray. To access the Paper menu, do either of the following:

• If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then, navigate to Settings > Paper Menu.

  Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

• If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

Do the paper type and weight settings match the paper loaded in the tray?

Go to step 3.

Change the paper type and weight to match the paper loaded in the tray.

Step 3

1. Depending on your operating system, specify the paper type and weight from Printing Preferences or the Print dialog.

2. Resend the print job.

Do shadow images still appear on the prints?

Go to step 4.

The problem is solved.

Step 4

Replace the imaging unit, and then resend the print job.

Do shadow images still appear on the prints?

Contact customer support.

The problem is solved.

Step 1

1. From the Quality menu, select a lower number to reduce the toner density. To access the Quality menu, do either of the following:

   • If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then, navigate to Settings > Print Settings > Quality Menu.

     Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

   • If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

   Note: 8 is the factory default setting.

2. Resend the print job.

Does the gray background disappear from the prints?

The problem is solved.

Go to step 2.

Step 2

Reinstall the imaging unit and the toner cartridge.

1. Remove the toner cartridge.

2. Remove the imaging unit.

   Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

3. Reinstall the imaging unit, and then the cartridge.

4. Resend the print job.

Does the gray background disappear from the prints?

The problem is solved.

Contact customer support.

Step 1

1. Move the width and length guides in the tray to the correct positions for the paper size loaded.

2. Resend the print job.

Are the margins correct?

The problem is solved.

Go to step 2.

Step 2

From the Paper menu, check if the paper size setting matches the paper loaded in the tray. To access the Paper menu, do either of the following:

• If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then, navigate to Settings > Paper Menu.

  Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

• If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or the Printer Settings for Macintosh.

Does the paper size setting match the paper loaded in the tray?

Go to step 3.

Do one or more of the following:

• Change the paper size setting to match the paper loaded in the tray.

• Change the paper loaded in the tray to match the paper size setting.

Step 3

1. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog.

2. Resend the print job.

Are the margins correct?

The problem is solved.

Contact customer support.

Step 1

Move the width and length guides in the tray to the correct positions for the size of the paper loaded.

Are the width and length guides positioned correctly?

Go to step 2.

Adjust the width and length guides.

Step 2

From the Paper menu, set the paper size and type to match the paper loaded in the tray. To access the Paper menu, try one or more of the following:

• If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then, navigate to Settings > Paper Menu.

  Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

• If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or the Printer Settings for Macintosh.

Do the paper type and weight match the type and weight of the paper in the tray?

Go to step 3.

Change the paper type and weight to match the paper loaded in the tray.

Step 3

1. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog.

2. Resend the print job.

Is the paper still curled?

Go to step 4.

The problem is solved.

Step 4

1. Remove the paper from the tray, and then turn it over.

2. Resend the print job.

Is the paper still curled?

Go to step 5.

The problem is solved.

Step 5

1. Load paper from a fresh package.

   Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

2. Resend the print job.

Is the paper still curled?

Contact customer support.

The problem is solved.

Step 1

1. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray.

2. Resend the print job.

Do print irregularities still appear?

Go to step 2.

The problem is solved.

Step 2

From the Paper menu, set the paper size and type to match the paper loaded in the tray. To access the Paper menu, do either of the following:

• If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > Paper Menu.

  Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

• If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

Do the printer settings match the type and weight of the paper loaded in the tray?

Go to step 3.

Specify the correct paper type and weight to match the paper loaded in the tray.

Step 3

1. Depending on your operating system, specify the paper type and weight from Printing Preferences or the Print dialog.

2. Resend the print job.

Do print irregularities still appear?

Go to step 4.

The problem is solved.

Step 4

Check if the paper loaded in the tray has texture or rough finishes.

Are you printing on textured or rough paper?

From the Paper Texture menu, change the texture settings. To access the Paper Texture menu, do either of the following:

• If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > Paper Menu > Paper Texture.

  Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

• If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

Go to step 5.

Step 5

1. Load paper from a fresh package.

   Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

2. Resend the print job.

Do print irregularities still appear?

Go to step 6.

The problem is solved.

Step 6

Replace the imaging unit, and then resend the print job.

Do print irregularities still appear?

Contact customer support at http://support.lexmark.com or your service representative.

The problem is solved.

Step 1

Measure the distance between the defects.

Check for a distance between the defects that equals:

• 97 mm (3.82 in.)

• 47 mm (1.85 in.)

• 38 mm (1.5 in.)

Is the distance between defects equal to one of the listed measurements?

Go to step 2.

1. Check if the distance between the defects equal to 80 mm (3.15 in.)

2. Take note of the distance, and then contact customer support at  http://support.lexmark.com or your service representative.

Step 2

Replace the imaging unit, and then resend the print job.

Do the repeating defects still appear?

Contact customer support at  http://support.lexmark.com or your service representative.

The problem is solved.

Step 1

1. From the Quality menu, reduce the toner darkness. To access the Quality menu, do either of the following:

   • If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > Printer Settings > Quality Menu.

     Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

   • If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

   Note: 8 is the factory default setting.

2. Resend the print job.

Is the print still too dark?

Go to step 2.

The problem is solved.

Step 2

1. From the Paper Menu, check if the paper type, texture, and weight match the paper loaded in the tray. To access the Paper Menu, do either of the following:

   • If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > Paper Menu.

     Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

   • If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

2. Resend the print job.

Is the tray set to the type and weight of the paper loaded?

Go to step 3.

Change the paper type, texture, and weight to match the paper loaded in the tray.

Step 3

1. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or the Print dialog.

2. Resend the print job.

Is the print still too dark?

Go to step 4.

The problem is solved.

Step 4

Check if the paper loaded in the tray has texture or rough finishes.

Are you printing on textured or rough paper?

From the Paper Texture menu, change the texture settings to match the paper you are printing on. To access the Paper Texture menu, do either of the following:

• If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > Paper Menu > Paper Texture.

  Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

• If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

Go to step 5.

Step 5

1. Load paper from a fresh package.

   Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

2. Resend the print job.

Is the print still too dark?

Go to step 6.

The problem is solved.

Step 6

Replace the imaging unit, and then resend the print job.

Is the print still too dark?

Contact customer support.

The problem is solved.

Step 1

1. From the Quality menu, increase the toner darkness. To access the Quality menu, do either of the following:

   • If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > Printer Settings > Quality Menu.

     Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

   • If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

   Note: 8 is the factory default setting.

2. Resend the print job.

Is the print still too light?

Go to step 2.

The problem is solved.

Step 2

1. From the Paper Menu, check if the paper type, texture, and weight match the paper loaded in the tray. To access the Paper Menu, do either of the following:

   • If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > Paper Menu.

     Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

   • If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

2. Resend the print job.

Is the tray set to the type and weight of the paper loaded?

Go to step 3.

Change the paper type, texture, and weight to match the paper loaded in the tray.

Step 3

1. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or the Print dialog.

2. Resend the print job.

Is the print still too light?

Go to step 4.

The problem is solved.

Step 4

Make sure that the paper has no texture or rough finishes.

Are you printing on textured or rough paper?

From the Paper Texture menu, change the texture settings to match the paper you are printing on. To access the Paper Texture menu, do either of the following:

• If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > Paper Menu > Paper Texture.

  Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

• If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

Go to step 5.

Step 5

1. Load paper from a fresh package.

   Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

2. Resend the print job.

Is the print still too light?

Go to step 6.

The problem is solved.

Step 6

1. Shake the imaging unit to redistribute the toner.

   1. Remove the toner cartridge, and then the imaging unit.

   2. Firmly shake the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   3. Reinstall the imaging unit, and then the cartridge.

2. Resend the print job.

Is the print still too light?

Go to step 7.

The problem is solved.

Step 7

Replace the imaging unit, and then resend the print job.

Is the print still too light?

Contact customer support.

The problem is solved.

Step 1

1. Move the width and length guides in the tray to the correct positions for the size of the paper loaded.

2. Resend the print job.

Is the print still skewed?

Go to step 2.

The problem is solved.

Step 2

1. Check if you are printing on a paper that is supported by the tray.

2. Resend the print job.

Is the print still skewed?

Contact customer support.

The problem is solved.

Step 1

1. Reinstall the imaging unit.

   1. Remove the toner cartridge, and then the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   2. Install the imaging unit, and then the cartridge.

2. Resend the print job.

Is the printer printing solid black pages?

Go to step 2.

The problem is solved.

Step 2

Replace the imaging unit, and then resend the print job.

Is the printer printing solid black pages?

Contact customer support.

The problem is solved.

Step 1

From the Paper Menu, set the paper type to match the paper loaded in the tray. To access the Paper Menu, do either of the following:

• If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > Paper Menu.

  Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

• If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

Is the paper type for the tray set to Transparency?

Go to step 2.

Set the paper type to Transparency.

Step 2

1. Check if you are using a recommended type of transparency.

2. Resend the print job.

Is the print quality still poor?

Contact customer support.

The problem is solved.

Step 1

1. Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog.

2. Resend the print job.

Do streaked horizontal lines still appear on prints?

Go to step 2.

The problem is solved.

Step 2

From the Paper Menu, set the paper type and weight to match the paper loaded in the tray. To access the Paper Menu, do either of the following:

• If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > Paper Menu.

  Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

• If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

Do the paper type and weight settings match the paper in the tray?

Go to step 3.

Change the paper type and weight to match the paper loaded in the tray.

Step 3

1. Load paper from a fresh package.

   Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

2. Resend the print job.

Do streaked horizontal lines still appear on prints?

Go to step 4.

The problem is solved.

Step 4

1. Reinstall the imaging unit.

   1. Remove the toner cartridge, and then the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   2. Install the imaging unit, and then the cartridge.

2. Resend the print job.

Do streaked horizontal lines still appear on prints?

Go to step 5.

The problem is solved.

Step 5

Replace the imaging unit, and then resend the print job.

Do streaked horizontal lines still appear on prints?

Contact customer support.

The problem is solved.

Step 1

1. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or the Print dialog.

2. Resend the print job.

Do streaked vertical lines still appear on prints?

Go to step 2.

The problem is solved.

Step 2

From the Paper Menu, set the paper type, texture, and weight to match the paper loaded in the tray. To access the Paper Menu, do either of the following:

• If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > Paper Menu.

  Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

• If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

Do the paper type, texture, and weight match the paper in the tray?

Go to step 3.

Change the paper type, texture, and weight to match the paper in the tray.

Step 3

1. Load paper from a fresh package.

   Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

2. Resend the print job.

Do streaked vertical lines still appear on prints?

Go to step 4.

The problem is solved.

Step 4

1. Reinstall the imaging unit.

   1. Remove the toner cartridge, and then the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   2. Install the imaging unit, and then the cartridge.

2. Resend the print job.

Do streaked vertical lines still appear on prints?

Go to step 5.

The problem is solved.

Step 5

Replace the imaging unit, and then resend the print job.

Do streaked vertical lines still appear on prints?

Contact customer support at http://support.lexmark.com or your service representative.

The problem is solved.

Step 1

1. Make sure your software program is using a correct fill pattern.

2. Resend the print job.

Do horizontal voids appear on prints?

Go to step 2.

The problem is solved.

Step 2

1. Load the specified tray or feeder with a recommended type of paper.

2. Resend the print job.

Do horizontal voids appear on prints?

Go to step 3.

The problem is solved.

Step 3

1. Redistribute the toner in the imaging unit.

   1. Remove the toner cartridge, and then the imaging unit.

   2. Firmly shake the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   3. Reinstall the imaging unit, and then the cartridge.

2. Resend the print job.

Do horizontal voids appear on prints?

Go to step 4.

The problem is solved.

Step 4

Replace the imaging unit, and then resend the print job.

Do horizontal voids appear on prints?

Contact customer support.

The problem is solved.

Step 1

1. Make sure your software program is using a correct fill pattern.

2. Resend the print job.

Do vertical voids still appear on prints?

Go to step 2.

The problem is solved.

Step 2

1. From the Paper Menu, set the paper type and weight to match the paper loaded in the tray. To access the Paper Menu, do either of the following:

   • If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > Paper Menu.

     Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

   • If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

2. Resend the print job.

Do vertical voids still appear on prints?

Go to step 3.

The problem is solved.

Step 3

Check if you are using a recommended type of paper.

1. Load the specified tray or feeder with a recommended type of paper.

2. Resend the print job.

Do vertical voids still appear on prints?

Go to step 4.

The problem is solved.

Step 4

1. Redistribute the toner in the imaging unit.

   1. Remove the toner cartridge, and then the imaging unit.

   2. Firmly shake the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   3. Reinstall the imaging unit, and then the cartridge.

2. Resend the print job.

Do vertical voids appear on prints?

Contact customer support.

Note: The laser scanning unit may be defective.

The problem is solved.

Replace the imaging unit, and then resend the print job.

Do toner specks appear on prints?

Contact customer support.

The problem is solved.

Step 1

From the Paper menu on the printer control panel, check the paper type, texture, and weight. To access the Paper Menu, do either of the following:

• If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > Paper Menu.

  Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

• If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

Do the paper type, texture, and weight match the paper loaded in the tray?

Go to step 2.

Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray.

Step 2

Resend the print job.

Does the toner still rub off?

Contact customer support.

The problem is solved.

Replace the imaging unit, and then resend the print job.

Is the print density uneven?

Contact customer support.

The problem is solved.