Cartridge, imaging unit mismatch [41.xy]

Use only a supported toner cartridge and imaging unit.

Note: For a list of supported supplies, go to www.lexmark.com.

Change [paper source] to [custom string] load [orientation]

Try one or more of the following:

• Load the correct size and type of paper in the tray, and then press on the printer control panel.

  Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.

• Cancel the print job.

Change [paper source] to [custom type name] load [orientation]

Try one or more of the following:

• Load the correct size and type of paper in the tray, and then press on the printer control panel.

  Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.

• Cancel the print job.

Change [paper source] to [paper size] load [orientation]

Try one or more of the following:

• Load the correct size and type of paper in the tray, and then press on the printer control panel.

  Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.

• Cancel the print job.

Change [paper source] to [paper type] [paper size] load [orientation]

Try one or more of the following:

• Load the correct size and type of paper in the tray, and then press on the printer control panel.

  Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.

• Cancel the print job.

Check tray [x] connection

Try one or more of the following:

• Turn off the printer, and then turn it back on.

  If the error occurs a second time, then:

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Remove the specified tray.

  4. Reattach the tray.

  5. Connect the power cord to a properly grounded electrical outlet.

  6. Turn the printer back on.

  If the error occurs again, then:

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Remove the tray.

  4. Contact customer support.

• From the printer control panel, press to clear the message and continue printing.

Close door or insert cartridge

The toner cartridge is missing or not installed properly. Insert the cartridge, and then close all doors and covers.

Close finisher rear door

Close the finisher rear door of the printer.

Close rear door

Close the rear door of the printer.

Complex page, some data may not have printed [39]

Try one or more of the following:

• From the printer control panel, press to clear the message and continue printing.

• Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job.

• Cancel the print job.

• Install additional printer memory.

Configuration change, some held jobs were not restored [57]

Held jobs are unavailable because of any of the following possible changes in the printer:

• The printer firmware has been updated.

• The tray for the print job is removed.

• The print job is sent from a flash drive that is no longer attached to the USB port.

• The printer hard disk contains print jobs that were stored when the hard disk was installed in a different printer model.

From the printer control panel, press to clear the message and continue printing.

Defective flash detected [51]

Try one or more of the following:

• Replace the defective flash memory card.

• From the printer control panel, press to ignore the message and continue printing.

• Cancel the current print job.

Disk full [62]

Try one or more of the following:

• From the printer control panel, press to clear the message and continue printing.

• Delete fonts, macros, and other data stored in the printer hard disk.

• Install a printer hard disk with larger capacity.

Disk must be formatted for use in this device

From the printer control panel, select Format disk to format the printer hard disk and clear the message.

Note: Formatting deletes all the files stored in the printer hard disk.

Disk near full. Securely clearing disk space.

Try one or more of the following:

• From the printer control panel, press to clear the message.

• Delete fonts, macros, and other data stored in the printer hard disk.

• Install a printer hard disk with higher capacity.

Empty the hole punch box

1. Empty the hole punch box.

   For more information, see the “Cleaning the printer” section of the User’s Guide.

2. Reinsert the hole punch box into the finisher, and then press on the printer control panel to clear the message.

Error reading USB drive. Remove USB.

An unsupported USB device is inserted. Remove the USB device, and then insert a supported one.

Error reading USB hub. Remove hub.

An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one.

Imaging unit low [84.xy]

You may need to order an imaging unit. If necessary, press on the printer control panel to clear the message and continue printing.

Imaging unit nearly low [84.xy]

If necessary, press on the printer control panel to clear the message and continue printing.

Imaging unit very low, [x] estimated pages remain [84.xy]

You may need to replace the imaging unit very soon. For more information, see the “Replacing supplies” section of the User’s Guide.

If necessary, press on the printer control panel to clear the message and continue printing.

Incompatible output bin [x] [59]

Do either of the following:

• Remove the specified bin.

• From the printer control panel, press to clear the message and continue printing without using the specified bin.

Incompatible tray [x] [59]

Do either of the following:

• Remove the specified tray.

• From the printer control panel, press to clear the message and continue printing without using the specified tray.

Incorrect paper size, open [paper source] [34]

Try one or more of the following:

• Load the correct size of paper in the tray.

• From the printer control panel, press to clear the message and print using a different tray.

• Check the tray length and width guides and make sure the paper is loaded properly in the tray.

• Make sure the correct paper size and type are specified in Print Properties or in the Print dialog.

• Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.

• Make sure the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, then make sure the paper is large enough for the data being printed.

• Cancel the print job.

Insert hole punch box

Insert the hole punch box into the finisher, and then press on the printer control panel to clear the message.

Insert staple cartridge

Do either of the following:

• Insert a staple cartridge. For more information, see the instruction sheet that came with the supply.

• From the printer control panel, press to clear the message and print without using the staple finisher.

Insert Tray [x]

Insert the indicated tray into the printer.

Install bin [x]

Try one or more of the following:

• Install the specified bin:

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Install the specified bin.

  4. Connect the power cord to a properly grounded electrical outlet.

  5. Turn the printer back on.

• Cancel the print job.

• Reset active bin

Install Tray [x]

Try one or more of the following:

• Install the specified tray:

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Install the specified tray.

  4. Connect the power cord to a properly grounded electrical outlet.

  5. Turn the printer back on.

• Cancel the print job.

• Reset the active bin.

Insufficient memory for Flash Memory Defragment operation [37]

Try one or more of the following:

• From the printer control panel, press to stop the defragmentation and continue printing.

• Delete fonts, macros, and other data in the printer memory. From the printer control panel, navigate to:

  > Settings > > Settings > > Print Settings > > Utilities Menu > > Format Flash > > Yes >

• Install additional printer memory.

Insufficient memory, some Held Jobs were deleted [37]

From the printer control panel, press to clear the message.

Insufficient memory, some held jobs will not be restored [37]

Do either of the following:

• From the printer control panel, press to clear the message.

• Delete other held jobs to free up additional printer memory.

Insufficient memory to collate job [37]

Try one or more of the following:

• From the printer control panel, press to print the portion of the job already stored and begin collating the rest of the print job.

• Cancel the current print job.

Insufficient memory to support Resource Save feature [35]

Try one or more of the following:

• From the printer control panel, press to disable Resource Save, clear the message, and continue printing.

• Install additional printer memory.

Load [paper source] with [custom string] [orientation]

Try one or more of the following:

• Load the indicated tray or feeder with the correct size and type of paper.

• From the printer control panel, press to clear the message and continue printing.

  Note: If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper source.

• Cancel the current job.

Load [paper source] with [custom type name] [orientation]

Try one or more of the following:

• Load the tray or feeder with the correct size and type of paper.

• From the printer control panel, press to clear the message and continue printing.

  Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper source.

• Cancel the current job.

Load [paper source] with [paper size] [orientation]

Try one or more of the following:

• Load the tray or feeder with the correct size of paper.

• From the printer control panel, press to clear the message and continue printing.

  Note: If the printer finds a tray that has the correct paper size, then it feeds from that tray. If the printer cannot find a tray that has the correct size of paper, then it prints from the default paper source.

• Cancel the current job.

Load [paper source] with [paper type] [paper size] [orientation]

Try one or more of the following:

• Load the tray or feeder with the correct size and type of paper.

• From the printer control panel, press to clear the message and continue printing.

  Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper source.

• Cancel the current job.

Load multipurpose feeder with [custom string] [orientation]

Try one or more of the following:

• Load the feeder with the correct paper size and type.

• Press to clear the message and continue printing.

  Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray.

• Cancel the current job.

Load multipurpose feeder with [custom type name] [orientation]

Try one or more of the following:

• Load the multipurpose feeder with the correct paper size and type.

• Press to clear the message and continue printing.

  Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray.

• Cancel the current job.

Load multipurpose feeder with [paper size] [orientation]

Try one or more of the following:

• Load the multipurpose feeder with the correct paper size.

• Press to clear the message and continue printing.

  Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray.

• Cancel the current job.

Load multipurpose feeder with [paper type] [paper size] [orientation]

Try one or more of the following:

• Load the multipurpose feeder with the correct paper size and type.

• Press to clear the message and continue printing.

  Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray.

• Cancel the current job.

Load staples

Try one or more of the following:

• Replace or insert the specified staple cartridge in the finisher.

  For more information, see the “Replacing supplies” section of the User’s Guide.

• From the printer control panel, press to clear the message and continue printing.

• Cancel the print job.

Maintenance kit low [80.xy]

You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.

If necessary, press on the printer control panel to clear the message and continue printing.

Maintenance kit nearly low [80.xy]

For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.

If necessary, press on the printer control panel to clear the message and continue printing.

Maintenance kit very low, [x] estimated pages remain [80.xy]

You may need to replace the maintenance kit very soon. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.

If necessary, press on the printer control panel to clear the message and continue printing.

Memory full [38]

Try one or more of the following:

• From the printer control panel, press to clear the message.

• Decrease the resolution setting.

• Install additional printer memory.

Misfeed cleared, extra sheets in output bin [24y.xx]

Press to clear the message and continue printing.

Network [x] software error [54]

Try one or more of the following:

• From the printer control panel, press to clear the message and continue printing.

• Turn off the printer, wait for about 10 seconds, and then turn the printer back on.

• Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com.

Non-Lexmark [supply type], see User’s Guide [33.xy]

Note: The supply type can be toner cartridge or imaging unit.

The printer has detected a non-Lexmark supply or part installed in the printer.

Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. For more information, see Using genuine Lexmark parts and supplies.

All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.

Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty.

To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, press and on the control panel simultaneously for 15 seconds to clear the message and continue printing.

If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part.

Note: For a list of supported supplies, see the “Ordering supplies” section or go to www.lexmark.com.

Not enough free space in flash memory for resources [52]

Try one or more of the following:

• From the printer control panel, press to clear the message and continue printing.

• Delete fonts, macros, and other data stored in the flash memory.

  From the printer control panel, navigate to:

  > Settings > > Settings > > Print Settings > > Utilities Menu > > Format Flash > > Yes >

• Use a larger-capacity flash memory card.

Note: Downloaded fonts and macros that are not stored in the flash memory are deleted when the printer is turned off or restarted.

Paper changes needed

Try one or more of the following:

• From the printer control panel, select Prompt for each page to continue printing.

• Select Use current supplies to continue printing using the paper loaded in the tray.

• Cancel the current print job.

Parallel port [x] disabled [56]

Do either of the following:

• From the printer control panel, select Continue to clear the message and continue printing.

  The printer discards any data received through the parallel port.

• Select Reset active bin to reset the bin for a linked set of bins.

Printer had to restart. Last job may be incomplete.

From the printer control panel, select Continue to clear the message and continue printing.

For more information, visit http://support.lexmark.com or contact customer support.

Reattach bin [x]

Try one or more of the following:

• Turn off the printer, and then turn it back on.

• Reattach the specified bin.

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Remove the specified bin.

  4. Reattach the bin.

  5. Connect the power cord to a properly grounded electrical outlet.

  6. Turn the printer back on.

• Remove the specified bin:

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Remove the specified bin.

  4. Contact customer support.

• From the printer control panel, press to clear the message and print without using the specified bin.

Reattach bins [x] – [y]

Try one or more of the following:

• Turn off the printer, and then turn it back on.

• Reattach the specified bins:

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Remove the specified bins.

  4. Reattach the bins.

  5. Connect the power cord to a properly grounded electrical outlet.

  6. Turn the printer back on.

• Remove the specified bins:

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Remove the specified bins.

  4. Contact customer support.

  From the printer control panel, press to clear the message and print without using the specified bins.

Reinstall missing or unresponsive cartridge [31.xy]

Try one or more of the following:

• Check if the toner cartridge is missing. If missing, then install the toner cartridge.

  For information on installing the toner cartridge, see the “Replacing supplies” section.

• If the toner cartridge is installed, then remove and reinstall the unresponsive toner cartridge.

  Note: If the message appears after reinstalling the supply, then replace the toner cartridge. The cartridge may be defective or a non-genuine Lexmark supply. For more information, see Using genuine Lexmark parts and supplies.

Reinstall missing or unresponsive imaging unit [31.xy]

Try one or more of the following:

• Check if the imaging unit is missing. If missing, then install the imaging unit.

  For information on installing the imaging unit, see the “Replacing supplies” section.

• If the imaging unit is installed, then remove and reinstall the unresponsive imaging unit.

  Note: If the message appears after reinstalling the supply, then replace the imaging unit. The imaging unit may be defective or a non-genuine Lexmark supply. For more information, see Using genuine Lexmark parts and supplies.

Remove defective disk [61]

Remove and replace the defective printer hard disk.

Remove packaging material, [area name]

1. Remove any remaining packaging material from the specified location.

2. From the printer control panel, press to clear the message and continue printing.

Remove paper from all bins

Remove paper from all bins to clear the message and continue printing.

Note: If removing the paper does not clear the message, then select Continue on the printer control panel.

Remove paper from bin [x]

Remove paper from the specified bin to clear the message and continue printing.

Note: If removing the paper does not clear the message, then select Continue on the printer control panel.

Remove paper from [linked set bin name]

Remove paper from the specified bin to clear the message and continue printing.

If removing the paper does not clear the message, then select Continue on the printer control panel.

Remove paper from standard output bin

Remove the paper stack from the standard bin.

Replace cartridge, printer region mismatch [42.xy]

Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region. x and y can have the following values:

Notes:

• The x and y values are the .xy of the error code shown on the printer control panel.
• The x and y values must match for printing to continue.

Replace defective imaging unit [31.xy]

Replace the defective imaging unit to clear the message. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Replace imaging unit, 0 estimated pages remain [84.xy]

Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Replace maintenance kit, recommended life exceeded [80.xyz]

For more information, go to http://support.lexmark.com or contact customer support.

Press to clear the message and continue printing.

Replace maintenance kit to resume printing [80.xy]

For more information, go to http://support.lexmark.com or contact customer support.

If necessary, press to clear the message and continue printing.

Replace missing cartridge [31.xy]

Install the missing toner cartridge to clear the message. For more information, see the “Replacing supplies” section of the User’s Guide.

Replace missing fuser [31.xyz]

Install the missing fuser. For more information, see the instruction sheet that came with the replacement part.

Replace missing imaging unit [31.xy]

Install the missing imaging unit to clear the message. For more information, see the “Replacing supplies” section of the User’s Guide.

Replace roller kit [81.xx]

1. Replace the roller kit. For more information, see the instruction sheet that came with the part.

2. Press to clear the message and continue printing.

Replace unsupported cartridge [32.xy]

Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply.

This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield cartridge, that is not intended to be used in this product.

The following error codes indicate that a non-genuine Lexmark toner cartridge is installed:

32.13

32.16

32.19

32.22

32.25

32.28

32.31

32.34

32.37

For more information, see Using genuine Lexmark parts and supplies.

Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section or go to www.lexmark.com.

Replace unsupported imaging unit [32.xy]

Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply.

This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that is not intended to be used in this product.

The following error codes indicate that a non-genuine Lexmark imaging unit is installed:

32.14

32.17

32.20

32.23

32.26

32.29

32.32

32.35

32.38

For more information, see Using genuine Lexmark parts and supplies.

Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section or go to www.lexmark.com.

Replace wiper

1. Replace the fuser wiper. For more information, see the instruction sheet that came with the part.

2. Press to clear the message and continue printing.

Restore held jobs?

Do either of the following:

• Select Restore on the printer control panel to restore all held jobs stored in the printer hard disk.

• Select Do not restore if you do not want any print jobs to be restored.

Serial port [x] disabled [56]

Try one or more of the following:

• From the printer control panel, select Continue to clear the message.

  The printer discards any data received through the specified serial port.

• Select Reset active bin to reset the active bin for a linked set of bins.

• Make sure the Serial Buffer menu is set to Enabled.

Some held jobs were not restored

From the printer control panel, select Continue to clear the message and continue printing.

Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible.

Standard network software error [54]

Try one or more of the following:

• From the printer control panel, press to confirm.

• Unplug the router, wait for 30 seconds, and then plug it back again.

• Turn off the printer, and then turn it back on.

• Update the network firmware in the printer or the print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com.

Standard USB port disabled [56]

Try one or more of the following:

• From the printer control panel, press to clear the message and continue printing.

  Note: The printer discards any data received through the USB port.

• From the printer control panel, set USB Buffer to Auto.

Supply needed to complete job

Try one or more of the following:

• From the printer control panel, select Prompt for supplies to view all error messages that indicate what supplies are needed to continue processing the current job, and then press to clear the message and continue printing.

  1. Order the missing supply immediately.

  2. Install the supply. For more information, see the instruction sheet that came with the supply.

• Cancel the print job, then install the missing supply, and then resend the print job.

The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results.

Press to clear the message.

Too many bins attached [58]

1. Turn off the printer.

2. Unplug the power cord from the electrical outlet.

3. Remove the extra bins.

4. Connect the power cord to a properly grounded electrical outlet.

5. Turn the printer back on.

Too many disks installed [58]

1. Turn off the printer.

2. Unplug the power cord from the electrical outlet.

3. Remove the extra printer hard disks.

4. Connect the power cord to a properly grounded electrical outlet.

5. Turn the printer back on.

Too many flash options installed [58]

1. Turn off the printer.

2. Unplug the power cord from the electrical outlet.

3. Remove the extra flash memory.

4. Connect the power cord to a properly grounded electrical outlet.

5. Turn the printer back on.

Too many trays attached [58]

1. Turn off the printer.

2. Unplug the power cord from the electrical outlet.

3. Remove the extra trays.

4. Connect the power cord to a properly grounded electrical outlet.

5. Turn the printer back on.

Tray [x] paper size unsupported

The paper size in the specified tray is unsupported. Replace it with a supported paper size.

Unformatted flash detected [53]

Try one or more of the following:

• From the printer control panel, press to stop the defragmentation and continue printing.

• Format the flash memory device.

Note: If the error message remains, then the flash memory device may be defective and need to be replaced.

Unsupported disk

An unsupported disk has been inserted. Remove the unsupported disk, and then install a supported one.

Unsupported option in slot [x] [55]

1. Turn off the printer.

2. Unplug the power cord from the electrical outlet.

3. Remove the unsupported option card from the printer controller board, and then replace it with a supported card.

4. Connect the power cord to a properly grounded electrical outlet.

5. Turn the printer back on.

USB port [x] disabled [56]

Try one or more of the following:

• From the printer control panel, select Continue to clear the message and continue printing.

  The printer discards any data received through the specified serial port.

• Select Reset active bin to reset the active bin for a linked set of bins.

• Make sure the USB Buffer menu is enabled.