Understanding the printer messages

Cartridge low [88.xy]

You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing.

Cartridge, imaging unit mismatch [41.xy]

Use only a supported toner cartridge and imaging unit.

Note: For a list of supported supplies, go to www.lexmark.com.

Cartridge nearly low [88.xy]

If necessary, touch Continue on the printer control panel to clear the message and continue printing.

Cartridge very low, [x] estimated pages remain [88.xy]

You may need to replace the toner cartridge very soon. For more information, see the “Replacing supplies” section of the User’s Guide.

If necessary, touch Continue on the printer control panel to clear the message and continue printing.

Change [paper source] to [custom string] load [orientation]

Try one or more of the following:

Change [paper source] to [custom type name] load [orientation]

Try one or more of the following:

Change [paper source] to [paper size] load [orientation]

Try one or more of the following:

Change [paper source] to [paper type] [paper size] load [orientation]

Try one or more of the following:

Check tray [x] connection

Try one or more of the following:

Close door or insert cartridge

The toner cartridge is missing or not installed properly. Insert the cartridge, and then close all doors and covers.

Close finisher rear door

Close the rear door of the finisher.

Close flatbed cover and load originals if restarting job [2yy.xx]

Try one or more of the following:

Close rear door

Close the rear door of the printer.

Close top access cover

Close the printer top access cover to clear the message.

Complex page, some data may not have printed [39]

Try one or more of the following:

Configuration change, some held jobs were not restored [57]

Held jobs are invalidated because of the following possible changes in the printer:

From the printer control panel, touch Continue to clear the message.

Defective flash detected [51]

Try one or more of the following:

Disk full [62]

Try one or more of the following:

Disk full, scan job canceled

Try one or more of the following:

Disk must be formatted for use in this device

From the printer control panel, touch Format disk to format the printer hard disk and clear the message.

Note: Formatting deletes all the files stored in the printer hard disk.

Disk near full. Securely clearing disk space.

Try one or more of the following:

Empty the hole punch box

Try one or more of the following:

Error reading USB drive. Remove USB.

An unsupported USB device is inserted. Remove the USB device, and then insert a supported one.

Error reading USB hub. Remove hub.

An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one.

Fax memory full

  1. From the control panel, touch Continue to clear the message and cancel the fax job.

  2. Do the following:

    • Reduce the fax resolution.

    • Reduce the number of pages.

  3. Send the fax job.

Fax partition inoperative. Contact system administrator.

Try one or more of the following:

Fax server 'To Format' not set up. Contact system administrator.

Try one or more of the following:

Fax Station Name not set up. Contact system administrator.

Try either of the following:

Fax Station Number not set up. Contact system administrator.

Try one or more of the following:

Imaging unit low [84.xy]

You may need to order a replacement imaging unit. If necessary, select Continue on the printer control panel to clear the message and continue printing.

Imaging unit nearly low [84.xy]

If necessary, touch Continue on the printer control panel to clear the message and continue printing.

Imaging unit very low, [x] estimated pages remain [84.xy]

You may need to replace the imaging unit very soon. For more information, see the “Replacing supplies” section of the User’s Guide.

If necessary, touch Continue on the printer control panel to clear the message and continue printing.

Incompatible output bin [x] [59]

Try one or more of the following:

Incompatible tray [x] [59]

Try one or more of the following:

Incorrect paper size, open [paper source] [34]

Try one or more of the following:

Insert hole punch box

Insert the hole punch box into the finisher, and then touch Continue to clear the message.

Insert staple cartridge

Try one or more of the following:

Insert Tray [x]

Insert the indicated tray into the printer.

Install bin [x]

Try one or more of the following:

Install Tray [x]

Try one or more of the following:

Insufficient memory to collate job [37]

Try one or more of the following:

Insufficient memory to support Resource Save feature [35]

Install additional printer memory or touch Continue to disable Resource Save, clear the message, and continue printing.

Insufficient memory, some Held Jobs were deleted [37]

From the printer control panel, touch Continue to clear the message.

Insufficient memory, some held jobs will not be restored [37]

Try one or more of the following:

Load [paper source] with [custom string] [paper orientation]

Try one or more of the following:

Load [paper source] with [custom type name] [paper orientation]

Try one or more of the following:

Load [paper source] with [paper size] [paper orientation]

Try one or more of the following:

Load [paper source] with [paper type] [paper size] [paper orientation]

Try one or more of the following:

Load multipurpose feeder with [custom string] [paper orientation]

Try one or more of the following:

Load multipurpose feeder with [custom type name] [paper orientation]

Try one or more of the following:

Load multipurpose feeder with [paper size] [paper orientation]

Try one or more of the following:

Load multipurpose feeder with [paper type] [paper size] [paper orientation]

Try one or more of the following:

Load staples

Try one or more of the following:

Maintenance kit low [80.xy]

You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.

If necessary, touch Continue to clear the message and continue printing.

Maintenance kit nearly low [80.xy]

For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.

If necessary, touch Continue to clear the message and continue printing.

Maintenance kit very low, [x] estimated pages remain [80.xy]

You may need to replace the maintenance kit very soon. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.

If necessary, touch Continue to clear the message and continue printing.

Memory full [38]

Try one or more of the following:

Memory full, cannot print faxes

From the control panel, do either of the following:

Misfeed cleared, extra sheets in output bin [24y.xx]

Select Continue on the printer control panel to clear the message and continue printing.

Note: To reduce misfeeds, make sure that media is fanned and loaded properly.

No analog phone line connected to modem, fax is disabled.

Connect the printer to an analog phone line.

Network [x] software error [54]

Try one or more of the following:

Non-Lexmark [supply type], see User’s Guide [33.xy]

Note: The supply type can be toner cartridge or imaging unit.

The printer has detected a non-Lexmark supply or part installed in the printer.

Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. For more information, see Using genuine Lexmark parts and supplies.

All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.

Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty.

To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, press and hold the cancel button and the # button on the control panel simultaneously for 15 seconds.

If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part.

Note: For a list of supported supplies, see the “Ordering supplies” section or go to www.lexmark.com.

Not enough free space in flash memory for resources [52]

Try one or more of the following:

Paper changes needed

Try one or more of the following:

Parallel port [x] disabled [56]

Try one or more of the following:

Printer had to restart. Last job may be incomplete.

From the printer control panel, touch Continue to clear the message and continue printing.

For more information, visit http://support.lexmark.com or contact customer support.

Reattach bin [x]

Try one or more of the following:

Reattach bins [x] – [y]

Try one or more of the following:

Reinstall missing or unresponsive cartridge [31.xy]

Try one or more of the following:

Remove defective disk [61]

Remove and replace the defective printer hard disk.

Remove packaging material, [area name]

Remove any remaining packaging material from the specified location.

Remove paper from all bins

Remove the paper from all of the bins. The printer automatically senses paper removal and resumes printing.

If removing the paper does not clear the message, then touch Continue.

Remove paper from bin [x]

Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing.

If removing the paper does not clear the message, then touch Continue.

Remove paper from [linked set bin name]

Remove paper from the specified bin. The printer automatically detects paper removal and resumes printing.

If removing the paper does not clear the message, then touch Continue.

Remove paper from standard output bin

Remove the paper stack from the standard bin.

Replace all originals if restarting job.

Try one or more of the following:

Replace cartridge, 0 estimated pages remain [88.xy]

Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Replace cartridge, printer region mismatch [42.xy]

Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region. x and y can have the following values:

Printer and toner cartridge regions

Region number

Region

0

Global

1

United States, Canada

2

European Economic Area (EEA), Switzerland

3

Asia Pacific, Australia, New Zealand

4

Latin America

5

Africa, Middle East, rest of Europe

9

Invalid


Notes:

Replace defective imaging unit [31.xy]

Replace the defective imaging unit to clear the message. For more information, see the instruction sheet that came with the supply.

Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Replace imaging unit, 0 estimated pages remain [84.xy]

Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Replace jammed originals if restarting job.

Try one or more of the following:

Replace last scanned page and jammed originals if restarting job.

Try one or more of the following:

Replace maintenance kit, recommended life exceeded [80.xy]

The printer is scheduled for maintenance. For more information, go to http://support.lexmark.com or contact your service representative.

Replace maintenance kit to resume printing [80.xy]

The printer is scheduled for maintenance. For more information, go to http://support.lexmark.com or contact your service representative.

Replace missing cartridge [31.xy]

Install the missing cartridge to clear the message. For more information, see Replacing the toner cartridge.

Replace missing fuser [80.xx]

  1. Install the missing fuser. For more information, see the instruction sheet that came with the replacement part.

  2. From the control panel, touch Supply replaced to clear the message.

Replace missing imaging unit [31.xy]

Install the missing imaging unit. For more information, see the instruction sheet that came with the supply.

Replace roller kit [81.xx]

Try one or more of the following:

Replace separator pad

Try one or more of the following:

Replace unsupported cartridge [32.xy]

Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply.

This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield cartridge, that is not intended to be used in this product.

The following error codes indicate that a non-genuine Lexmark toner cartridge is installed:

32.13

32.16

32.19

32.22

32.25

32.28

32.31

32.34

32.37

For more information, see Using genuine Lexmark parts and supplies.

Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section or go to www.lexmark.com.

Replace unsupported imaging unit [32.xy]

Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply.

This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that is not intended to be used in this product.

The following error codes indicate that a non-genuine Lexmark imaging unit is installed:

32.14

32.17

32.20

32.23

32.26

32.29

32.32

32.35

32.38

For more information, see Using genuine Lexmark parts and supplies.

Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section or go to www.lexmark.com.

Replace wiper

Try one or more of the following:

Restore held jobs?

Try one or more of the following:

Scan document too long

The scan job exceeds the maximum number of pages. Touch Cancel job to clear the message and cancel the scan job.

Scanner automatic feeder cover open

Close the ADF cover.

Scanner disabled by admin [840.01]

Print without the scanner, or contact your system support person.

Scanner disabled. Contact system administrator if problem persists. [840.02]

Try one or more of the following:

Scanner jam access cover open

Close the bottom ADF access cover to clear the message.

Scanner jam, open and close automatic feeder top cover [2yy.xx]

Remove the jammed paper from the ADF cover.

Scanner jam, remove all originals from the scanner [2yy.xx]

Remove the jammed paper from the scanner.

Scanner jam, remove jammed originals from the scanner [2yy.xx]

Remove the jammed paper from the scanner.

Scanner maintenance required soon, use ADF Kit [80]

Contact customer support, and then report the message. The printer is scheduled for maintenance.

Serial port [x] disabled [56]

Try one or more of the following:

SMTP server not set up. Contact system administrator.

From the printer control panel, touch Continue to clear the message.

Note:  If the message appears again, then contact your system support person.

Some held jobs were not restored

From the printer control panel, touch Continue to delete the indicated job.

Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible.

Standard network software error [54]

Try one or more of the following:

Standard USB port disabled [56]

Try one or more of the following:

Note: The printer discards any data received through the USB port.

Supply needed to complete job

Do either of the following:

The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results.

Touch Continue to clear the message.

Too many bins attached [58]

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Remove the extra bins.

  4. Connect the power cord to a properly grounded electrical outlet.

  5. Turn the printer back on.

Too many disks installed [58]

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Remove the extra printer hard disks.

  4. Connect the power cord to a properly grounded electrical outlet.

  5. Turn the printer back on.

Too many flash options installed [58]

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Remove the extra flash memory.

  4. Connect the power cord to a properly grounded electrical outlet.

  5. Turn the printer back on.

Too many trays attached [58]

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Remove the extra trays.

  4. Connect the power cord to a properly grounded electrical outlet.

  5. Turn the printer back on.

Tray [x] paper size unsupported

Replace with a supported paper size.

Unformatted flash detected [53]

Try one or more of the following:

Unsupported disk

Remove the unsupported printer hard disk, and then insert a supported one.

Unsupported option in slot [x] [55]

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Remove the unsupported option card from the printer controller board, and then replace it with a supported card.

  4. Connect the power cord to a properly grounded electrical outlet.

  5. Turn the printer back on.

USB port [x] disabled [56]

From the printer control panel, touch Continue to clear the message.

Notes:

Weblink server not set up. Contact system administrator.

From the printer control panel, touch Continue to clear the message.

Note: If the message appears again, then contact your system support person.