Before completing these instructions for network printers, check if the fax cables are connected.
Note: The indicator light blinks red until you set up fax. |
Action | Yes | No |
---|---|---|
Is the fax function set up? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Contact your telephone company to check if your telephone line is subscribed to the caller ID service. Notes:
Does the caller ID appear? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1 Check if an error or status message appears on the display. Is there an error or status message on the display? | Clear the error or status message. | Go to step 2. |
Step 2 Check if the power cord is plugged into the printer and a properly grounded electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? | Go to step 3. | Connect the power cord to the printer and a properly grounded electrical outlet. |
Step 3 Check the power.
Is the printer turned on, and does appear on the display? | Go to step 4. | Turn on the printer, and then wait until appears on the display. |
Step 4 Check the printer connections.
Are the cable connections secure? | Go to step 5. | Securely connect the cables. |
Step 5
Can you send or receive a fax? | The problem is solved. | Go to step 6. |
Step 6 Check if the printer is connected to an analog phone service or the correct digital connector.
Is the printer connected to an analog phone service or the correct digital connector? | Go to step 7. | Connect the printer to an analog phone service or the correct digital connector. |
Step 7 Check for a dial tone. Did you hear a dial tone? | Go to step 8. |
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Step 8 Temporarily disconnect other equipment (such as answering machines, computers with modems, or telephone line splitters) between the printer and the telephone line, and then try sending or receiving a fax. Can you send or receive a fax? | The problem is solved. | Go to step 9. |
Step 9
Can you send or receive a fax? | The problem is solved. | Go to step 10. |
Step 10
Can you send or receive a fax? | The problem is solved. | Go to step 11. |
Step 11 Scan the original document one page at a time.
Can you send or receive a fax? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1 Check the tray or feeder.
Can you receive faxes? | The problem is solved. | Go to step 2. |
Step 2 Check the ring count delay settings.
Can you receive faxes? | The problem is solved. | Go to step 3. |
Step 3 Replace the toner cartridge. For more information, see the instruction sheet that came with the supply. Can you receive faxes? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1 Check if the printer is in Fax mode.
Can you send faxes? | The problem is solved. | Go to step 2. |
Step 2
Can you send faxes? | The problem is solved. | Go to step 3. |
Step 3
Can you send faxes? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1 Ask the person who sent you the fax to:
Is the fax print quality satisfactory? | The problem is solved. | Go to step 2. |
Step 2 Decrease the incoming fax transmission speed.
Is the fax print quality satisfactory? | The problem is solved. | Go to step 3. |
Step 3 Replace the toner cartridge.
Is the fax print quality satisfactory? | The problem is solved. | Contact customer support. |