Step 1

Make sure the printer is turned on.

Is the printer turned on?

Go to step 2.

Turn on the printer.

Step 2

Check if the printer is in Sleep mode or Hibernate mode.

Is the printer in Sleep mode or Hibernate mode?

Press the Sleep button to wake the printer from Sleep mode or Hibernate mode.

Go to step 3.

Step 3

Check if one end of the power cord is plugged into the printer and the other to a properly grounded electrical outlet.

Is the power cord plugged into the printer and a properly grounded electrical outlet?

Go to step 4.

Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet.

Step 4

Check other electrical equipment plugged into the electrical outlet.

Does other electrical equipment work?

Unplug the other electrical equipment, and then turn on the printer. If the printer does not work, then reconnect the other electrical equipment.

Go to step 5.

Step 5

Check if the cables connecting the printer and the computer are inserted in the correct ports.

Are the cables inserted in the correct ports?

Go to step 6.

Make sure to match the following:

• The USB symbol on the cable with the USB symbol on the printer

• The appropriate Ethernet cable with the Ethernet port

Step 6

Make sure the electrical outlet is not turned off by a switch or breaker.

Is the electrical outlet turned off by a switch or breaker?

Turn on the switch or reset the breaker.

Go to step 7.

Step 7

Check if the printer is plugged into any surge protectors, uninterruptible power supplies, or extension cords.

Is the printer plugged into any surge protectors, uninterruptible power supplies, or extension cords?

Connect the printer power cord directly to a properly grounded electrical outlet.

Go to step 8.

Step 8

Check if one end of the printer cable is plugged into a port on the printer and the other to the computer, print server, option, or other network device.

Is the printer cable securely attached to the printer and the computer, print server, option, or other network device?

Go to step 9.

Connect the printer cable securely to the printer and the computer, print server, option, or other network device.

Step 9

Make sure to install all hardware options properly and remove any packing material.

Are all hardware options properly installed and all packing material removed?

Go to step 10.

Turn off the printer, remove all packing materials, then reinstall the hardware options, and then turn on the printer.

Step 10

Check if you have selected the correct port settings in the printer driver.

Are the port settings correct?

Go to step 11.

Use correct printer driver settings.

Step 11

Check the installed printer driver.

Is the correct printer driver installed?

Go to step 12.

Install the correct printer driver.

Step 12

Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.

Is the printer working?

The problem is solved.

Contact customer support.

Step 1

Press the Sleep button on the printer control panel.

Does Ready appear on the printer display?

The problem is solved.

Go to step 2.

Step 2

Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.

Do Please wait and Ready appear on the printer display?

The problem is solved.

Turn off the printer, and then contact customer support.

Step 1

Turn off the printer, then wait for about 10 seconds, and then turn on the printer.

Does the internal option operate correctly?

The problem is solved.

Go to step 2.

Step 2

Check if the internal option is properly installed in the controller board.

1. Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet.

2. Make sure the internal option is installed in the appropriate connector in the controller board.

3. Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.

Is the internal option properly installed in the controller board?

Go to step 3.

Connect the internal option to the controller board.

Step 3

Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list.

Is the internal option listed in the menu settings page?

Go to step 4.

Reinstall the internal option.

Step 4

1. Check if the internal option is selected.

   It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see Adding available options in the print driver.

2. Resend the print job.

Does the internal option operate correctly?

The problem is solved.

Contact customer support.

Step 1

1. Pull out the tray, and then do one or more of the following:

   • Check for paper jams or misfeeds.

   • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.

   • If you are printing on custom-size paper, then make sure that the paper guides rest against the edges of the paper.

   • Make sure the paper is below the maximum paper fill indicator.

   • Make sure paper lies flat in the tray.

2. Check if the tray closes properly.

Is the tray working?

The problem is solved.

Go to step 2.

Step 2

1. Turn off the printer, then wait about 10 seconds, and then turn the printer back on.

2. Resend the print job.

Is the tray working?

The problem is solved.

Go to step 3.

Step 3

Check if the tray is installed and recognized by the printer.

Print a menu settings page, and then check if the tray is listed in the Installed Features list.

Is the tray listed in the menu settings page?

Go to step 4.

Reinstall the tray. For more information, see the setup documentation that came with the tray.

Step 4

Check if the tray is available in the printer driver.

Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see Adding available options in the print driver.

Is the tray available in the printer driver?

The problem is solved.

Contact customer support.

Make sure the memory card is installed.

1. Install the memory card. For more information, see Installing a memory card.

   Note: Check if the memory card is securely connected to the printer controller board.

2. Print a menu settings page, and then check if the card is listed in the Installed Options list.

Is the card listed in the Installed Options list?

The problem is solved.

Contact customer support.

Step 1

Make sure the Internal Solutions Port (ISP) is installed.

1. Install the ISP. For more information, see Installing an Internal Solutions Port.

2. Print a menu settings page, and then check if the ISP is listed in the Installed Features list.

Is the ISP listed in the Installed Features list?

Go to step 2.

Check if you have a supported ISP.

Note: An ISP from another printer may not work on this printer.

Step 2

Check the cable and the ISP connection.

1. Use the correct cable, and then make sure it is securely connected to the ISP.

2. Check if the ISP solution interface cable is securely connected into the receptacle of the controller board.

   Note: The ISP solution interface cable and the receptacle on the controller board are color-coded.

Does the Internal Solutions Port operate correctly?

The problem is solved.

Contact customer support.

Step 1

Make sure the USB or parallel interface card is installed.

1. Install the USB or parallel interface card. For more information, see Installing an Internal Solutions Port.

2. Print a menu settings page, and then check if the USB or parallel interface card is listed in the Installed Features list.

Is the USB or parallel interface card listed in the Installed Features list?

Go to step 2.

Check if you have a supported USB or parallel interface card.

Note: A USB or parallel interface card from another printer may not work on this printer.

Step 2

Check the cable and the USB or parallel interface card connection.

Use the correct cable, and then make sure it is securely connected to the USB or parallel interface card.

Does the USB or parallel interface card operate correctly?

The problem is solved.

Contact customer support.

Step 1

1. Pull out the tray, and then do one or more of the following:

   • Make sure paper lies flat in the tray.

   • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.

   • Check if the paper guides are aligned against the edges of the paper.

   • Make sure the paper is below the maximum paper fill indicator.

   • Check if you are printing on a recommended paper size and type.

2. Insert the tray properly.

   If jam recovery is enabled, then the print jobs will reprint automatically.

Do paper jams still occur frequently?

Go to step 2.

The problem is solved.

Step 2

1. Load paper from a fresh package.

   Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

2. Resend the print job.

Do paper jams still occur frequently?

Go to step 3.

The problem is solved.

Step 3

1. Review the tips on avoiding jams. For more information, see Avoiding jams.

2. Follow the recommendations, and then resend the print job.

Do paper jams still occur frequently?

Contact customer support.

The problem is solved.

Check the entire paper path for jammed paper.

1. Remove any jammed paper.

2. From the printer control panel, touch Continue to clear the message.

Does the paper jam message remain?

Contact customer support.

The problem is solved.

Turn on Jam Recovery.

1. From the home screen, navigate to:

   > Settings > General Settings > Print Recovery

2. From the Jam Recovery menu, touch the arrows to scroll to On or Auto.

3. Touch Submit.

Do pages reprint after a jam?

The problem is solved.

Contact customer support.