Cannot access the Account Management web portal

Try one or more of the following:

Make sure that the user roles are assigned appropriately

For more information, contact your organization administrator.

Contact the Lexmark Customer Support Center

User is prompted to re-register badge

Try one or more of the following:

Make sure that the badge ID in the Account Management web portal is typed correctly

For more information, see Managing badges.

Make sure that the e-mail address is typed correctly

The e-mail address is case sensitive.

Make sure that the card reader is configured to read the characters correctly

The card reader must be able to read hex or decimal values. The card reader installed on the printer may be configured with a start delimiter or end delimiter, or set to remove characters. For more information, see the documentation for your card reader.

Make sure that new badges are registered

Cannot find badge when using the badges search box

Make sure to type the complete e-mail address or badge ID