Cannot scan documents

Try one or more of the following:

Make sure that the printer is connected to the network

If the printer connects to the internet using a proxy server, then make sure that the proxy server connection is set up properly.

Make sure that you have permissions to upload files to the folder

You can change the folder permissions from the sharing settings of your cloud account.

Make sure that your cloud account has sufficient storage space

For Box, Microsoft OneDrive, and Microsoft OneDrive for Business, make sure that the file size of the document does not exceed 50MB

To reduce the file size, lower the resolution in the scan settings.

Create the profile again

Delete the profile, and then create it again. For more information, see Creating a profile.

Make sure to install a printer hard disk

Install a hard disk if the printer is low on memory.