Print jobs submitted by the users do not appear in the print queue

Try one or more of the following:

Make sure that the user credentials are correct

If the Print Management server is configured to connect to an LDAP server, then use your LDAP user name and password.

If the Print Management server is configured to support multiple domain, then select a domain, and then type your user name and password.

For Microsoft Windows operating system, make sure that the Lexmark Universal Print Driver of your shared printer is installed on your computer and that the port is configured to the Print Management server

For more information, contact Lexmark Help Desk.

For Mac OS operating system software, make sure that the generic print driver is installed on your computer

For more information, contact Lexmark Help Desk.

Make sure that the document name and the user ID are correct and that the user is not logged in using a different user ID when printing

For more information, see Print and Reprint Queues.

Make sure that the badge ID is registered to the correct user ID

For more information, see Badge.