Unable to add new devices using LMC

Make sure that your printer has sufficient licenses

1. From LMC, click the System tab, and then select Licenses.

2. Check if the licenses of your printer are added on the server and are not expired.

   Note: If you have not purchased licenses or if the licenses are expired, then contact your Lexmark Technical Program Manager.

Print jobs released by the users do not appear in the print queue

Make sure that the Lexmark Universal Print Driver is installed and the port is configured to the Print Management server

For more information, contact Lexmark Help Desk.

Make sure that the document name and the user ID are correct and that the user was not logged in using a different user ID when printing

For more information, see Viewing and managing print queues.

Make sure that the badge ID is registered to the correct user ID

For more information, see Registering badge IDs.