Cannot connect to the e-mail server

Try one or more of the following:

Make sure that the printer is connected to a domain

For more information, see Configuring TCP/IP settings.


Make sure that the SMTP Server Authentication setting is correct

  1. From the Embedded Web Server, click Settings > E-mail > E-mail Setup.

  2. In the SMTP Server Authentication menu, do one of the following:

  3. Click Save.

Note: For more information, see Configuring SMTP settings.

If the SMTP server uses Kerberos, then make sure that the host names of the primary and secondary SMTP gateways are correct

  1. From the Embedded Web Server, click Settings > E-mail > E-mail Setup.

  2. In the Primary SMTP Gateway and Secondary SMTP Gateway fields, type the host name of the gateway instead of the IP address.

  3. Click Save.


Make sure that the server and firewall settings are configured to allow communication between the printer and the SMTP server on port 25


Make sure that the network cables are connected securely and that the network settings of the printer are configured correctly

For more information, see the printer User’s Guide.


Contact your system administrator