Troubleshooting

  Setup troubleshooting

  Print Troubleshooting

  Scan and copy troubleshooting

  Changing Advanced Copy settings

  How to adjust the settings for a magazine or newspaper

  How to use the auto-cropping feature

  Fax troubleshooting

  Jams and misfeeds troubleshooting

  Understanding error codes on the display

  Using other help sources

Should your All-In-One have a problem, this section helps you find the solution. From the following list, select the category that best fits your situation. Answer the questions in the category to find the solution to your specific symptom.

If you need more help, see Using other help sources.

Setup troubleshooting

Symptom:

Question:

Solution:

The Power light is not lit

Is the power supply pushed all the way into the All-In-One?

Disconnect the power supply from the All-In-One. Reconnect the power supply by pushing it all the way into the connector on the All-In-One.

Is the All-In-One connected to a working electrical outlet?

Connect the All-In-One to an electrical outlet that other electrical devices have been using.

Software will not install

Does the software launch automatically when you insert the CD?

If nothing happens, follow these steps:

  1. From the desktop, double-click the My Computer icon.

Windows XP users: Click Start  My Computer.

  1. Double-click the CD-ROM drive icon.
  2. If necessary, double-click setup.exe, and then follow the instructions on the screen to install the software.

Is your operating system compatible with the All-In-One?

The All-In-One supports these operating systems:

  • Windows 98
  • Windows ME
  • Windows 2000
  • Windows XP
  • Mac OS X version 1.5
  • Mac OS X version 2.3

Alignment page or test page will not print

Is the All-In-One on?

Press the Power button. If the Power light does not come on, see the "The Power light is not lit" symptom at the beginning of this table.

Do you see an error message?

See Understanding error codes on the display.

Is your All-In-One connected to your computer through another device, such as a USB hub or switch box?

Disconnect the USB cable from any other devices and directly connect it between the All-In-One and your computer.

Did you remove the transparent tape from the bottom of each print cartridge?

Are the print cartridges installed properly?

Remove the print cartridges, check for the transparent tape and then reinsert them. For help, see Replacing a print cartridge.

Is the paper loaded correctly?

See Loading paper.

Print Troubleshooting

Find the problem in the following table that best matches the problem you are having.

Symptom:

Question:

Solution:

Poor quality at the edges of the page

Are you printing beyond the minimum print margins for the All-In-One?

Use these minimum settings:

Left and right margins:

  • 6.35 mm (0.25 inches) for all paper sizes except A4
  • 3.37 mm (0.133 inches) for A4 size paper

Top margin:

  • 1.7 mm (0.067 inches)

Bottom margin:

  • 16.51 mm (0.65 inches)

Printer does not print or respond

Do you see an error message?

See Understanding error codes on the display.

Is the All-In-One installed properly on your computer?

If you are not sure, uninstall the All-In-One software and reinstall it. For help, see Removing and reinstalling the software.

Has the document been held or paused?

See How to check the All-In-One status.

Is the All-In-One set as the default printer?

See How to check the All-In-One status.

Poor text and graphic quality

 

Including:

  • Blank page
  • Incorrect colors
  • Missing characters
  • Faded print
  • Dark print
  • Skewed lines
  • Smudges
  • Streaks
  • Unexpected characters
  • White lines in print

Are you using the scan or copy features?

See Scan and copy troubleshooting.

Are you using the correct color setting?

Try using a different color setting in your program.

Did the ink completely dry on the print media before you removed it from the exit tray?

Allow the ink some time to dry completely before handling the paper.

Is the paper wrinkled?

Use a new piece of paper that is straight and unwrinkled.

Are the All-In-One settings adjusted to the correct paper type and size?

Select the correct paper type and size in Print Properties, or from the All-In-One software. For help, see Using Print Properties or Using the Lexmark All-In-One Center.

Are the All-In-One settings adjusted to the appropriate Quality for the paper type?

Select the highest appropriate Quality for the paper type in Print Properties, or from the All-In-One software. For help, see Using Print Properties or Using the Lexmark All-In-One Center.

Are the print cartridges aligned properly?

See Aligning the print cartridges.

Have the print cartridges been properly maintained?

See Improving print quality.

Is the All-In-One out of ink?

Replace the print cartridge with a new cartridge. For help, see Replacing a print cartridge.

Slow print speed

Are there other programs running on your computer?

Close all programs not in use.

Are you using the highest print quality resolution?

Reduce the print quality resolution.

Quick and Normal print more quickly than Better and Best.

Note:  Photos or documents containing graphics may take longer to print than regular text.

Does your computer meet the minimum memory requirements for the All-In-One?

Consider purchasing more Random Access Memory (RAM) for your computer.

:

How to check the All-In-One status

  1. Click Start  Control Panel  Printers and Other Hardware  Printers and Faxes (Windows XP).

Click Start   Settings   Printers and Faxes or Printers (Windows 98, ME, 2000).

  1. Double-click the Lexmark 2200 Series icon.
  2. Click Printer and make sure no check mark appears next to Pause Printing. Also make sure a check mark does appear next to Set As Default.

Scan and copy troubleshooting

Find the problem in the following table that best matches the problem you are having.

Symptom:

Question:

Solution:

Scanner or copier is not responding

Is the All-In-One on?

Press the Power button. If the Power light does not come on, see the The Power light is not lit.

Do you see an error message?

See Understanding error codes on the display.

Is the All-In-One installed properly on your computer?

If you are not sure, uninstall the All-In-One software and reinstall it. For help, see Removing and reinstalling the software.

Scanner unit does not close.

Is the scanner support still holding up the scanner unit.

Lift the scanner unit.

Push and hold the scanner back as you lower the scanner unit.

Poor quality at the edges of the page

Are you printing beyond the minimum print margins for the All-In-One?

Use these minimum settings:

Left and right margins:

  • 6.35 mm (0.25 inches) for all paper sizes except A4
  • 3.37 mm (0.133 inches) for A4 size paper

Top margin:

  • 1.7 mm (0.067 inches)

Bottom margin:

  • 16.51 mm (0.65 inches)

Is the original document larger than the paper your are using for copies?

  1. Open the Lexmark All-In-One Center. For help, see Using the Lexmark All-In-One Center.
  2. From the Copy section, click See More Copy Settings.
  3. From the Reduce/Enlarge section, click the second button, and then select Fit to page from the corresponding drop-down menu.

Poor quality from scan or copy feature.

 

Including:

  • Blank page
  • Checkerboard pattern
  • Distorted graphics or pictures
  • Missing characters
  • Faded print
  • Dark print
  • Skewed lines
  • Smudges
  • Streaks
  • Unexpected characters
  • White lines in print

Has the Lighter/Darker setting on the All-In-One been changed?

  1. Open the Lexmark All-In-One Center. For help, see Using the Lexmark All-In-One Center.
  2. From the Copy section, click See More Copy Settings.
  3. Adjust the Lighter/Darker slider bar.

Is the original document or image placed properly on the scanner glass?

The document must be placed face down on the scanner glass.

Is the copy setting in the All-In-One Center set correctly?

See Changing Advanced Copy settings.

Are you copying or scanning a magazine or newspaper?

See How to adjust the settings for a magazine or newspaper.

Is the scanner glass dirty.

Gently wipe the scanner glass with a damp, clean, lint-free cloth.

Is the quality of the original document or image satisfactory?

Try using another version of the document or image.

Is auto-cropping on?

See How to use the auto-cropping feature.

Are the print cartridges aligned properly?

See Aligning the print cartridges.

Have the print cartridges been properly maintained?

See Improving print quality.

Is the All-In-One out of ink?

Replace the print cartridge with a new cartridge. For help, see Replacing a print cartridge.

Changing Advanced Copy settings

  1. Click Start   Programs (or All Programs)  Lexmark 2200 Series  Lexmark All-In-One Center.
  2. Click See More Copy Settings.
  3. Click Advanced to display the Advanced Copy Settings dialog box.
  4. Select the Scan tab.
  5. From the Color depth drop-down menu, select Gray.
  6. Click OK.

How to adjust the settings for a magazine or newspaper

For scanning:

  1. Click Start   Programs (or All Programs)  Lexmark 2200 Series  Lexmark All-In-One Center.
  2. Click See More Scan Settings.
  3. In the What is being scanned? section, select Magazine.
  4. Click Scan Now.

For copying:

  1. Click Start   Programs (or All Programs)  Lexmark 2200 Series  Lexmark All-In-One Center.
  2. Click See More Copy Settings.
  3. Click Advanced to display the Advanced Copy Settings dialog box.
  4. Select the Image Patterns tab.
  5. Make sure the second box is checked to remove image patterns from magazine or newspaper documents.
  6. Click OK.

How to use the auto-cropping feature

To use the auto-cropping feature:

  1. Click Start   Programs (or All Programs)  Lexmark 2200 Series  Lexmark All-In-One Center.
  2. Click See More Scan Settings.
  3. Click Display Advanced Scan Settings.
  4. Click the Scan tab.
  5. Select Auto-crop the scanned item.
  6. Adjust the slider to the left to crop less or to the right to crop more.
  7. Click OK.

To turn auto-cropping off:

  1. Click Start   Programs or (All Programs)  Lexmark 2200 Series  Lexmark All-In-One Center.
  2. Click See More Scan Settings.
  3. Click Display Advanced Scan Settings.
  4. Click Select area to be scanned, and then select a scan area from the drop-down menu.
  5. Click OK.

Fax troubleshooting

Jams and misfeeds troubleshooting

Find the problem in the following table that best matches the problem you are having.

Symptom:

Question:

Solution:

Paper jams

Did the jam occur in the paper support?

Turn the power off. Firmly grasp the paper and gently pull it from the All-In-One.

Did the jam occur far into the printer?

Turn the power off. Lift the scanner unit and gently pull the paper out.

Paper misfeeds, skews, or multiple sheets feed

Is the paper loaded correctly?

See Loading paper.

Are you using paper recommended for your All-In-One?

See Loading specialty paper.

Are you printing more than one page at a time?

Try loading a smaller amount of paper into the All-In-One. For help, see Loading paper.

Is the paper wrinkled?

Use a new piece of paper that is straight and unwrinkled.

Paper and specialty media stick together

Are you printing more than one page at a time?

Try loading a smaller amount of paper into the printer. For help, see Loading paper.

Are the pages sticking together on the paper exit tray?

Remove each page as it exits the All-In-One and let it dry completely before stacking.

Are you using paper or specialty media recommended for your All-In-One?

See Loading specialty paper.

Understanding error codes on the display

When your operator panel displays blinking numbers, see the table to correct the problem.

Error code

What you should do

02

Your All-In-One ran out of paper.

  1. Load paper.
  2. Press Power.

03

Your All-In-One has a paper jam.

  1. Press Power.
  2. Lift the scanner unit until the scanner support keeps it open.
  3. Pull gently to remove the paper jam.
  4. Close the scanner unit.
  5. Press Power.
  6. Print your document again.

04-05

Your All-In-One has a carrier stall.

  1. Press Power.
  2. Open the scanner unit.
  3. Make sure nothing is blocking the paper or print cartridge path.
  4. Close the scanner unit.
  5. Press Power.
  6. Print your document again.

If this does not correct your problem, contact Lexmark Customer Support.

06-14

Contact Lexmark Customer Support.

Removing and reinstalling the software

If the printer software is not functioning properly or a communications error message displays when you try to use the printer, you may need to remove and then reinstall the printer software.

  1. From the desktop, click Start  Programs  Lexmark 2200 Series  Uninstall.
  2. Follow the instructions on the computer screen to remove the printer software.
  3. Restart the computer before installing the software again.
  4. Insert the CD and follow the instructions on the computer screen to install the software. For help, refer to the setup documentation.

Using other help sources

If the preceding solutions do not solve the problem with your All-In-One:

  1. Click Start  Programs  Lexmark 2200 Series  Lexmark 2200 Series Solution Center.
  2. Click the Troubleshooting tab on the left side of the screen.