These are possible solutions. Try one or more of the following:
If an error message is displayed, see Error messages.
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
From the Image Capture dialog, click Scan Setup.
From the Resolution pop-up menu, select a higher resolution.
Click Scan.
If you are copying or scanning from a magazine or newspaper, see Scanning clear images from magazines or newspapers.
If the quality of the original document is not satisfactory, try using a clearer version of the document or image.
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.