Paper jams | Did the jam occur in the paper support? | Have the All-In-One automatically eject the jammed paper by pressing and holding Select. If the All-In-One does not eject the paper, manually remove the paper.
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Did the jam occur far into the All-In-One? | Turn the power off. Open the scanner unit and gently pull the paper out. | |
Does the paper keep jamming in the All-In-One? |
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Paper misfeeds, skews, or multiple sheets feed | Is the paper loaded correctly? | Go to Load paper. |
Are you using paper recommended for your All-In-One? | Make sure you are using paper designed for an inkjet printer. Follow the instructions in Load paper for your paper type. | |
Are you printing more than one page at a time? | Try loading a smaller amount of paper into the All-In-One. Go to Paper support. | |
Is the paper wrinkled? | Use a new piece of paper that is straight and unwrinkled. | |
Paper and specialty media stick together | Are you printing more than one page at a time? | Try loading a smaller amount of paper into the All-In-One. Go to Paper support. |
Are the pages sticking together on the paper exit tray? | Remove each page as it exits the All-In-One and let it dry completely before stacking. For the quantity of various paper types the paper exit tray can hold, go to Paper exit tray. | |
Are you using paper or specialty media recommended for your All-In-One? | Make sure you are using paper designed for an inkjet printer. | |
All-In-One does not feed specialty media | Is the paper loaded correctly? | Go to Load paper. |
Are you using paper or specialty media recommended for your All-In-One? | Make sure you are using paper designed for an inkjet printer. Follow the instructions in Load paper for your paper type. | |
Is there a paper jam? | Go to Paper jams. | |
Is your All-In-One held or paused? |