Understanding the printer messages

Cartridge low [88.xy]

You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing.

Cartridge nearly low [88.xy]

If necessary, touch Continue on the printer control panel to clear the message and continue printing.

Cartridge very low [88.xy]

You may need to replace the toner cartridge very soon. For more information, see Replacing the toner cartridge.

If necessary, touch Continue on the control panel to clear the message and continue printing.

Change [paper source] to [custom string] load [orientation]

Try one or more of the following:

Change [paper source] to [custom type name] load [orientation]

Try one or more of the following:

Change [paper source] to [paper size] load [orientation]

Try one or more of the following:

Change [paper source] to [paper type] [paper size] load [orientation]

Try one or more of the following:

Close door [x]

Close the specified door.

Complex page, some data may not have printed [39]

Try one or more of the following:

Configuration change, some held jobs were not restored [57]

Held jobs are invalidated because of the following possible changes in the printer:

From the printer control panel, touch Continue to clear the message.

Defective flash detected [51]

Try one or more of the following:

Disk full [62]

Try one or more of the following:

Disk must be formatted for use in this device

From the printer control panel, touch Format disk to format the printer hard disk and clear the message.

Note: Formatting deletes all the files stored in the printer hard disk.

Disk near full. Securely clearing disk space.

Try one or more of the following:

Empty the hole punch box

Try one or more of the following:

Error reading USB drive. Remove USB.

An unsupported USB device is inserted. Remove the USB device, and then insert a supported one.

Error reading USB hub. Remove hub.

An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one.

Incorrect paper size, open [paper source] [34]

Try one or more of the following:

Insert hole punch box

Insert the hole punch box into the finisher, and then touch Continue to clear the message.

Insert Tray [x]

Try one or more of the following:

Insufficient memory for Flash Memory Defragment operation [37]

Try one or more of the following:

Insufficient memory to collate job [37]

Try one or more of the following:

Insufficient memory to support Resource Save feature [35]

Install additional printer memory or touch Continue to disable Resource Save, clear the message, and continue printing.

Insufficient memory, some Held Jobs were deleted [37]

From the printer control panel, touch Continue to clear the message.

Insufficient memory, some held jobs will not be restored [37]

Try one or more of the following:

Insufficient space between paper stacks in Tray 3

Move the paper stacks apart, and then touch Continue on the control panel to clear the message and continue printing.

Load [paper source] with [custom string] [paper orientation]

Try one or more of the following:

Load [paper source] with [custom type name] [paper orientation]

Try one or more of the following:

Load [paper source] with [paper size] [paper orientation]

Try one or more of the following:

Load [paper source] with [paper type] [paper size] [paper orientation]

Try one or more of the following:

Load Multipurpose Feeder with [custom string] [paper orientation]

Try one or more of the following:

Load Multipurpose Feeder with [custom type name] [paper orientation]

Try one or more of the following:

Load Multipurpose Feeder with [paper size] [paper orientation]

Try one or more of the following:

Load Multipurpose Feeder with [paper type] [paper size] [paper orientation]

Try one or more of the following:

Load staples

Try one or more of the following:

Load staples [G11, G12]

Try one or more of the following:

[x] maintenance kit very low [80.xy]

You may need to replace the maintenance kit very soon. For more information, go to the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.

If necessary, touch Continue to clear the message and continue printing.

Memory full [38]

Try one or more of the following:

Network [x] software error [54]

Try one or more of the following:

Not enough free space in flash memory for resources [52]

Try one or more of the following:

Open door H and remove paper from beneath area H10

Remove the paper from the specified area.

Paper changes needed

Try one or more of the following:

Parallel port [x] disabled [56]

Try one or more of the following:

Photoconductor low [84.xy]

You may need to order a replacement photoconductor. If necessary, select Continue on the control panel to clear the message and continue printing.

Photoconductor very low [84.xy]

You may need to replace the photoconductor unit very soon. For more information, see Replacing a photoconductor unit.

If necessary, touch Continue on the control panel to clear the message and continue printing.

Printer had to restart. Last job may be incomplete.

From the printer control panel, touch Continue to clear the message and continue printing.

For more information, visit http://support.lexmark.com or contact customer support.

Reinstall missing or unresponsive cartridge [31.xy]

Try one or more of the following:

Reinstall missing or unresponsive photoconductor [31.xy]

Try one or more of the following:

Remove defective disk [61]

Remove and replace the defective printer hard disk.

Remove packaging material, [area name]

Remove any remaining packaging material from the specified location.

Remove packaging material, open door C, remove metal clips

Open door C, and then remove any remaining packaging material.

Note: Make sure that door C does not hit any cable attached to the printer.

Remove paper from all bins

Remove the paper from all of the bins. The printer automatically senses paper removal and resumes printing.

If removing the paper does not clear the message, then touch Continue.

Remove paper from bin [x]

Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing.

If removing the paper does not clear the message, then touch Continue.

Remove paper from [linked set bin name]

Remove paper from the specified bin. The printer automatically detects paper removal and resumes printing.

If removing the paper does not clear the message, then touch Continue.

Remove paper from standard output bin

Remove the paper stack from the standard bin.

Replace cartridge, 0 estimated pages remain [88.xy]

Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Replace cartridge, printer region mismatch [42.xy]

Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region. x and y can have the following values:

Printer and toner cartridge regions

Region number

Region

0

Global

1

United States, Canada

2

European Economic Area (EEA), Switzerland

3

Asia Pacific, Australia, New Zealand

4

Latin America

5

Africa, Middle East, rest of Europe

9

Invalid


Notes:

Replace [x] maintenance kit, 0 estimated pages remain [80.xy]

The printer is scheduled for maintenance. For more information, go to the Lexmark support Web site at http://support.lexmark.com or contact your service representative, and then report the message.

Replace missing photoconductor [31.xy]

Install the missing photoconductor unit to clear the message. For more information, see Replacing a photoconductor unit.

Replace missing waste toner bottle [82.xy]

Install the missing waste toner bottle to clear the message. For more information, see the instruction sheet that came with the supply.

Replace missing cartridge [31.xy]

Install the missing cartridge to clear the message. For more information, see Replacing the toner cartridge.

Replace paper pick rollers in [paper source], use parts and instructions in tray 1 or tray 2 compartment [80]

Try one or more of the following:

Replace photoconductor, 0 pages remain [84.xy]

Replace the photoconductor unit to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see Replacing a photoconductor unit.

Note: If you do not have a replacement photoconductor unit, then see Ordering supplies or go to www.lexmark.com.

Replace unsupported cartridge [32.xy]

Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Replace unsupported photoconductor [32.xy]

Remove the photoconductor unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see Replacing a photoconductor unit.

Note: If you do not have a replacement photoconductor unit, then see Ordering supplies or go to www.lexmark.com.

Replace waste toner bottle [82.xy]

Replace the waste toner bottle to clear the message.

Restore held jobs?

Try one or more of the following:

Serial port [x] disabled [56]

Try one or more of the following:

Some held jobs were not restored

From the printer control panel, touch Continue to delete the indicated job.

Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible.

SMTP server not set up. Contact system administrator.

From the printer control panel, touch Continue to clear the message.

Note:  If the message appears again, then contact your system support person.

Standard network software error [54]

Try one or more of the following:

Standard USB port disabled [56]

Try one or more of the following:

Note: The printer discards any data received through the USB port.

Supply needed to complete job

Do either of the following:

The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results.

Touch Continue on the control panel to clear the message and continue printing.

Too many flash options installed [58]

Try one or more of the following:

Too many trays attached [58]

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Remove the extra trays.

  4. Connect the power cord to a properly grounded electrical outlet.

  5. Turn the printer back on.

Tray [x] paper size unsupported

Replace with a supported paper size.

Unformatted flash detected [53]

Try one or more of the following:

Unsupported disk

Remove the unsupported printer hard disk, and then insert a supported one.

Unsupported option in slot [x] [55]

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Remove the unsupported option card from the printer controller board, and then replace it with a supported card.

  4. Connect the power cord to a properly grounded electrical outlet.

  5. Turn the printer back on.

Waste toner bottle nearly full [82.xy]

You may need to order a waste toner bottle. If necessary, touch Continue on the printer control panel to clear the message and continue printing.

Weblink server not set up. Contact system administrator.

From the printer control panel, touch Continue to clear the message.

Note: If the message appears again, then contact your system support person.