Solving copy problems

Copier does not respond

These are possible solutions. Try one or more of the following:

Check the display for error messages

Clear any error messages.

Check the power

Make sure the printer is plugged in, the power is on, and Ready appears.

Scanner unit does not close

Make sure there are no obstructions:

  1. Lift the scanner unit.

  2. Remove any obstruction keeping the scanner unit open.

  3. Lower the scanner unit.

Poor copy quality

These are some examples of poor copy quality:

These are possible solutions. Try one or more of the following. For additional potential solutions, see Solving print quality problems.

Check the display for error messages

Clear any error messages.

The toner may be low

When 88 Cartridge is low appears or when the print becomes faded, replace the toner cartridge.

The scanner glass may be dirty

Clean the scanner glass with a clean, lint-free cloth dampened with water. For more information, see Cleaning the scanner glass.

The copy is too light or too dark

Adjust the darkness of the copy.

Check the quality of the original document

Make sure the quality of the original document is satisfactory.

Check the document placement

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

Unwanted toner is in the background

Patterns (moiré) appear in the output

Text is light or disappearing

The output appears washed out or overexposed