Copier does not respond

These are possible solutions. Try one or more of the following:

Check the display for error messages

Clear any error messages.

Check the power

Make sure the printer is plugged in, the power is on, and Ready appears.

Scanner unit does not close

Make sure there are no obstructions:

1. Lift the scanner unit.

2. Remove any obstruction keeping the scanner unit open.

3. Lower the scanner unit.

Poor copy quality

These are some examples of poor copy quality:

• Blank pages

• Checkerboard pattern

• Distorted graphics or pictures

• Missing characters

• Faded print

• Dark print

• Skewed lines

• Smudges

• Streaks

• Unexpected characters

• White lines in print

Try one or more of the following:

Clear any error messages

Check the display and clear any error messages.

Replace the toner or print cartridge

When the print remains faded, replace the toner or print cartridge.

Clean the scanner glass

The scanner glass may be dirty. Clean the scanner glass with a clean, lint-free cloth dampened with water.

For more information, see Cleaning the scanner glass.

Adjust the toner darkness of the copy

Adjust the toner darkness from the Copy menus.

Make sure the quality of the original document is satisfactory

Check the quality of the original document.

Place the original document properly

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

Make sure to use the appropriate Copy settings

When patterns (moiré) appear in the output:

• On the Copy screen make sure the Content Type and Source settings are appropriate for the document being scanned.

• From the Copy screen, navigate to:

  Advanced Options > Advanced Imaging > Sharpness > lower the Sharpness setting

• On the Copy screen, make sure no scaling is being selected.

When the text is light or disappearing:

• From the Copy screen, navigate to:

  Content > Text >  > select the appropriate source for the original document being copied >

• From the Copy screen, navigate to:

  Advanced Options > Advanced Imaging > Sharpness > increase the current setting

• From the Copy screen, navigate to:

  Advanced Options > Advanced Imaging > Background removal, and then reduce the current setting

• From the Copy screen, navigate to:

  Advanced Options > Advanced Imaging > Contrast > increase the current setting

• From the Copy screen, navigate to:

  Advanced Options > Advanced Imaging > Shadow detail > reduce the current setting

When the output appears washed out or overexposed:

• On the Copy screen make sure the Content Type and Source settings are appropriate for the document being scanned.

• From the Copy screen, adjust the Darkness setting.

• From the Copy screen, navigate to:

  Advanced Options > Advanced Imaging > Shadow detail > reduce the current setting

• From the Copy screen, navigate to:

  Advanced Options > Advanced Imaging > Background removal > reduce the current setting

Partial document or photo copies

These are possible solutions. Try one or more of the following:

Check the document placement

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

Check the paper size setting

Make sure the paper size setting matches the paper loaded in the tray:

1. From the printer control panel, check the Paper Size setting from the Paper menu.

2. Before sending the job to print, specify the correct size setting:

   • For Windows users, specify the size from Print Properties.

   • For Macintosh users, specify the size from the Page Setup dialog.