Find the problem in the following table that best matches the problem you are having:
Paper jams | Did the jam occur in the paper support? | Have the printer automatically eject the paper:
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Did the printer eject the jammed paper after trying the solution above? | If the printer does not eject the paper, manually remove the paper:
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Paper misfeeds, skews, or multiple sheets feed | Is the paper loaded correctly? | See Load and stack paper. |
Are you using paper recommended for your printer? | Use Paper sizes supported by your printer. | |
Are you printing more than one page at a time? | Try loading a smaller amount of paper into the printer. For help, see Observe paper exit tray capacity. | |
Is the paper wrinkled? | Use a new piece of paper that is straight and unwrinkled. | |
Paper and specialty media stick together | Are you printing more than one page at a time? | Try loading a smaller amount of paper into the printer. For help, see Observe paper support capacity. |
Is the paper loaded correctly? | Make sure you load paper correctly with the print side facing you. | |
Are the pages sticking together on the paper exit tray? | Remove each page as it exits the printer and let it dry completely before stacking. | |
Are you using paper or specialty media recommended for your printer? | You can load plain paper, photo or glossy paper, coated or premium paper, iron-on transfers, transparencies, and Hagaki cards. | |
Printer does not feed specialty media | Is the paper loaded correctly? | For help, see Load and stack paper. |
Are you using a paper recommended for your printer? | Choose a paper type appropriate for your specialty media. Also, use a Paper sizes supported by your printer. | |
Is there a paper jam? | For help, see Paper jams. | |
Is your printer held or paused? |