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Network troubleshooting

Find the problem you are having with your network printer:

Symptom:

Question:

Solution:

The printer I want to configure does not show up

Is your printer on a different or remote network, sometimes called a subnet?

Go to Add a remote network printer.

Is your printer on an isolated network that cannot be accessed remotely?

Reconfigure the network connection to place your printer on another network. Contact your network administrator for more information.

Is your printer disconnected from the power source?

Refer to the print server documentation for setup instructions.

Are the lights of the print server on?

Refer to the print server documentation for setup instructions.

Is your USB cable disconnected from the print server?

Refer to the print server documentation for setup instructions.

Is the print server disconnected from the power source?

Refer to the print server documentation for setup instructions.

I cannot print to my network printer

Is your printer connected to a working network connection?

Contact your network administrator for more information.

Is your printer connected to the power source or is turned on?

Refer to the print server documentation for setup instructions.

Is the printer USB cable connected to the print server?

Refer to the print server documentation for setup instructions.

Is the print server connected to the power source?

Refer to the print server documentation for setup instructions.

Is the printer software installed correctly?

Install the printer software.

My printer is not in the Printer List

Did you add your printer to the printer list?

Add your printer to the Printer List.

Related topics

Troubleshooting

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