Paper jams

Did the jam occur in the paper support?

Turn the power off. Firmly grasp the paper and gently pull it from the All-In-One.

Paper jams

Did the jam occur far into the All-In-One?

Turn the power off. Lift the scanner unit and gently pull the paper out.

Are you printing a banner?

Make sure you select A4 Banner or Letter Banner in Print Properties.

Paper misfeeds, skews, or multiple sheets feed

Is the paper loaded correctly?

See Loading paper into the paper support.

Are you using paper recommended for your All-In-One?

See Loading specialty media.

Are you printing more than one page at a time?

Try loading a smaller amount of paper into the All-In-One. See Loading paper into the paper support.

Is the paper wrinkled?

Use a new piece of paper that is straight and unwrinkled.

Paper and specialty media stick together

Are you printing more than one page at a time?

Try loading a smaller amount of paper into the All-In-One. See Loading paper into the paper support.

Are the pages sticking together on the paper exit tray?

Remove each page as it exits the All-In-One and let it dry completely before stacking.

Are you using paper or specialty media recommended for your All-In-One?

See Loading specialty media.