Troubleshooting

Should your printer have a problem, this section helps you find the solution. From the following list, select the category that best fits your situation. Answer the questions in the category to find the solution to your specific symptom.

Setup troubleshooting

Symptom:

Question:

Solution:

The Power light is not lit

Is the power supply pushed all the way into the printer?

Disconnect the power supply from the wall outlet, and then from the printer. Reconnect the power supply by pushing it all the way into the connector on the printer.

Is the printer connected to a working electrical outlet?

Connect the printer to an electrical outlet that other electrical devices have been using.

Software will not install

Does the software launch automatically when you insert the CD?

If nothing happens, follow these steps:

  1. From the desktop, double-click the My Computer icon.

In Windows XP, click Start to access the My Computer icon.

  1. Double-click the CD-ROM drive icon.
  2. If necessary, double-click setup.exe, and then follow the instructions on the screen to install the software.

Is your operating system compatible with the printer?

The printer supports these operating systems:

  • Windows 98
  • Windows Me
  • Windows 2000
  • Windows XP
  • Mac OS X version 10.1.5
  • Mac OS X version 10.2.3

Alignment page or test page will not print

Is the printer on?

Press the Power button. If the Power light does not come on, see the "The Power light is not lit" symptom at the beginning of this table.

Do you see an error message?

See Error messages troubleshooting.

Is your printer connected to your computer through another device, such as a USB hub or switch box?

Disconnect the USB cable from any other devices and directly connect it between the printer and your computer.

Did you remove the transparent tape from the bottom of each print cartridge?

Are the print cartridges installed properly?

Remove the print cartridges, check for the transparent tape and then reinsert them. See Replacing the print cartridges.

Is the paper loaded correctly?

See Loading paper into the paper support.

Removing and reinstalling the software

If the printer software is not functioning properly or a communications error message displays when you try to use the printer, you may need to remove and then reinstall the printer software.

Note: Before reinstalling, shut down and restart your computer. If the problems persist, follow these steps:

  1. From the desktop, click Start  Programs  Lexmark 810 Series  Uninstall.
  2. Follow the instructions on the computer screen to remove the printer software.
  3. Restart the computer.
  4. Click Cancel on any Add New Hardware screens.
  5. Eject and reinsert the software CD.

If the software installation screen does not appear:

  1. From your desktop, double-click My Computer.

In Windows XP, click Start to access the My Computer icon.

  1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.
  2. When the software installation screen appears, click Install or Install Now.
  3. Follow the onscreen instructions to complete the installation.