Step 1

Check if an error or status message appears on the display.

Does an error or status message appear?

Clear the error or status message.

Go to step 2.

Step 2

Check if the power cord is plugged into the printer and a properly grounded electrical outlet.

Is the power cord plugged into the printer and a properly grounded electrical outlet?

Go to step 3.

Connect the power cord to the printer and a properly grounded electrical outlet.

Step 3

Turn off the printer, then wait for about 10 seconds, and then turn it back on.

Did Performing Self Test and Ready appear?

The problem is solved.

Contact customer support.

Check if there are no obstructions between the scanner unit and the printer.

1. Lift the scanner unit.

2. Remove any obstruction that keeps the scanner unit open.

3. Lower the scanner unit.

Did the scanner unit close properly?

The problem is solved.

Contact customer support.

Step 1

Check if an error or status message appears on the display.

Does an error or status message appear?

Clear the error or status message.

Go to step 2.

Step 2

Check the quality of the original document.

Is the quality of the original document satisfactory?

Go to step 3.

Increase the scan resolution setting for a higher-quality output.

Step 3

If dark marks appear on prints, then clean the scanner glass and the ADF glass using a clean, lint-free cloth dampened with water.

Is the scanner glass clean?

Go to step 4.

See Cleaning the scanner glass.

Step 4

Send a print job, and then check for print quality problems.

1. From the General Settings menu, adjust the Eco-Mode settings.

2. From the Copy menu, adjust the toner darkness.

3. If the print remains faded, then replace the toner cartridge.

Is the print quality satisfactory?

Go to step 5.

See Print quality problems.

Step 5

Check the placement of the document or photo.

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

Is the document or photo loaded correctly?

Go to step 6.

Place the document or photo facedown on the scanner glass in the upper left corner.

Step 6

Increase the scan resolution setting for a higher-quality output.

Did the increased resolution produce a higher-quality output?

The problem is solved.

Go to step 7.

Step 7

Check the copy settings.

From the Copy screen, check if the Content Type and Content Source settings are correct for the document being scanned.

Are the Content Type and Content Source settings correct for the document being scanned?

Go to step 8.

Change the Content Type and Content Source settings to match the document being scanned.

Step 8

Check for patterns on print.

1. From the Copy screen, navigate to:

   Advanced Options > Advanced Imaging > Sharpness > select a lower setting

2. On the Copy screen, make sure no scaling is being selected.

Do patterns appear on prints?

Go to step 9.

The problem is solved.

Step 9

Check for missing or faded text on prints.

1. From the Copy screen, navigate to:

   Advanced Options > Advanced Imaging

2. Adjust the settings:

   • Improve sharpness—Increase the sharpness setting.

   • Remove background—Reduce the current background removal setting.

   • Increase contrast—Increase the current setting.

   • Decrease shadow—Reduce the current setting.

Do prints have missing or faded text?

Go to step 10.

The problem is solved.

Step 10

Check for washed-out or overexposed output.

1. From the Copy screen, navigate to:

   Advanced Options > Advanced Imaging

2. Adjust the settings of the following:

   • Background removal—Reduce the current setting.

   • Shadow detail—Reduce the current background removal setting.

3. Resend the copy job.

Do pages show washed-out or overexposed prints?

Contact customer support.

The problem is solved.

Step 1

Check the placement of the document or photo.

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

Is the document or photo loaded correctly?

Go to step 2.

Place the document or photo facedown on the scanner glass in the upper left corner.

Step 2

Check if the paper size setting matches the size of the paper loaded in the tray.

From the Paper menu on the printer control panel, check the Paper Size setting.

Does the paper size setting match the size of the paper loaded in the tray.

Go to step 3.

Change the paper size setting to match the paper loaded in the tray, or load the tray with paper that matches the paper size setting.

Step 3

1. Specify the paper size. Depending on your operating system, specify the paper size in Printing Preferences or the Print dialog.

2. Resend the print job.

Do copies print properly?

The problem is solved.

Contact customer support.