The information in the following topics may help you solve print quality problems. If these suggestions do not correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement.
These are possible solutions. Try one or more of the following:
The ribbon density control knob located on the ribbon cartridge is preset to 1. When the print becomes too light, turn the knob from 1 to 2 to increase print darkness.
The forms thickness lever may be set to the wrong number. If so, move it to the correct number for the form thickness you are using.
Make sure the ribbon is securely snapped down on the carrier.
Adjust the density control knob from 1 to 2 to increase darkness of print.
Replace the ribbon cartridge.
Run a printer test.
Make sure the paper and the ribbon cartridge are installed.
Turn the printer off.
Press and hold LineFeed while you turn the printer on, and then release LineFeed when printing begins.
Press Start/Stop to stop or interrupt the printer test.
Press Start/Stop again if you want to resume the printer test.
Printing continues until you turn the printer off.
If the print quality does not improve, contact Customer Support.
Run a printer test:
Make sure the forms thickness lever setting is in a position that corresponds with the forms you are using.
Make sure paper and the ribbon cartridge are installed.
Set the paper select lever to the position that corresponds with the forms you are using.
Turn the printer off.
Press and hold LineFeed while you turn the printer on.
Release LineFeed when printing starts.
Printing continues until you stop the printer.
Press Start/Stop to stop the printing, and then turn the printer off.
These are possible solutions. Try one or more of the following:
Make sure the forms thickness lever is in the appropriate position for the paper being used.
Make sure the ribbon is installed correctly.
Untwist or untangle the ribbon.
Remove the ribbon slack using the ribbon advance knob.
Set the density control knob to 1.
Remove and replace the ribbon cartridge.
These are possible solutions. Try one or more of the following:
Make sure the paper is free to feed from the carton and there is nothing obstructing paper movement.
Readjust the Top-Of-Form. For more information, see Setting Top-of-Form.
From the Setup menu, adjust the page length. For more information, see Using Setup mode.