Power light is not lit

Is the power supply cord pushed all the way into the All-In-One?

Disconnect the power supply cord from the All-In-One. Reconnect the power supply cord by pushing it all the way into the power supply on the All-In-One.

For more information, see Checking the cable connection.

Is the All-In-One connected to a working electrical outlet?

Connect the All-In-One to an electrical outlet that other electrical devices have been using.

For more information, see Checking the cable connection.

Did you press the power button?

Press Power to turn on the All-In-One.

Software will not install

Does the CD icon appear on the desktop after you insert the CD?

If nothing happens, follow these steps:

1. Close all open software applications.
2. Remove the printer software CD from the CD-ROM drive.
3. Restart the computer.
4. When the desktop appears, reinsert the printer software CD. The 3300 Series CD icon is created on the desktop.

Is the operating system compatible with the All-In-One?

The All-In-One supports these operating systems:

• Mac OS X version 10.2.x
• Mac OS X version 10.3.x

Alignment page or test page will not print

Is the All-In-One on?

Press .

If the power light does not come on, check the cable connection. For more information, see Checking the cable connection.

Do you see an error message?

See Error messages and flashing lights troubleshooting.

Is the All-In-One connected to the computer through another device, such as a USB hub or switch box?

Disconnect the USB cable from any other devices and directly connect it between the All-In-One and the computer.

Did you remove the transparent tape from the bottom of each print cartridge?

Remove the print cartridges, check for the transparent tape, and then reinsert them. For more information, see Installing the print cartridges.

Are the print cartridges installed properly?

Make sure that the black or photo cartridge is in the left carrier and the color cartridge is in the right carrier. For more information, see Checking the print cartridges.

Is the paper loaded correctly?

See Loading paper.

All-In-One ejects a blank page after appearing to print

Did you remove the transparent tape from the bottom of each print cartridge?

Remove the print cartridges to check for the transparent tape, and then reinsert the cartridges. For more information, see Removing the print cartridges and Installing the print cartridges.

Does the cartridge have clogged nozzles?

1. Clean the print cartridge nozzles.For more information, see Cleaning the print cartridge nozzles.
2. Print another page.

If print quality is still unsatisfactory, see Improving print quality.

Unable to print using a digital camera

Is the PictBridge-enabled camera properly connected to the PictBridge port?

See Connecting a PictBridge-enabled digital camera to the All-In-One.

For more information, see Print troubleshooting.