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Networking problems

Symptom

Question

Solution

The All-In-One I want to configure does not appear

Is your All-In-One on a different or remote network, sometimes called a subnet?

Go to Add a remote network printer.

Is your All-In-One on an isolated network that cannot be accessed remotely?

Reconfigure the network connection to place your All-In-One on another network. Contact your network administrator for more information.

Is your All-In-One disconnected from the power source? Is it turned off?

Make sure your All-In-One is connected to a power source and turned on.

Are the lights of the print server on?

Refer to the print server documentation for setup instructions.

Is your USB cable disconnected from the print server?

Refer to the print server documentation for setup instructions.

Is the print server disconnected from the power source?

Refer to the print server documentation for setup instructions.

I cannot print to my network printer

Is your All-In-One connected to a working network connection?

Contact your network administrator for more information.

Is your All-In-One connected to the power source and turned on?

Make sure your All-In-One is connected to a power source and turned on.

Is the printer USB cable connected to the print server?

Refer to the print server documentation for setup instructions.

Is the print server connected to the power source?

Refer to the print server documentation for setup instructions.

Is the All-In-One software installed correctly?

Install the All-In-One software.

My All-In-One is not in the Printer List

Did you add your All-In-One to the printer list?

Add your All-In-One to the Printer List.

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