Paper jams

Did the jam occur in the paper support?

Have the All-In-One automatically eject the paper:

1. Press to turn the printer off.
2. Press to turn the All-In-One back on. The paper ejects from the All-In-One.

Did the All-In-One eject the jammed paper after you tried the solution above?

If the All-In-One does not eject the paper, manually remove the paper:

1. Lift the scanner unit open, firmly grasp the paper, and gently pull it from the All-In-One.
2. Press to continue.

Paper misfeeds, skews, or multiple sheets feed

Is the paper loaded correctly?

See Loading paper. If you are using media other than A4 or letter size paper, make sure you squeeze and slide the paper guide to the left edge of the paper.

Are you using paper recommended for the All-In-One?

Go to Media types and paper sizes supported.

Are you printing more than one page at a time?

Try loading a smaller amount of paper into the All-In-One. For more information, see Paper support capacity.

Is the paper wrinkled?

Use a new piece of paper that is straight and unwrinkled.

Paper and specialty media stick together

Are you printing more than one page at a time?

Try loading a smaller amount of paper into the All-In-One. For more information, see Paper support capacity.

Is the paper loaded correctly?

Make sure you load paper correctly with the print side facing you.

Are the pages sticking together on the paper exit tray?

Remove each page as it exits the All-In-One and let it dry completely before stacking.

Are you using paper or specialty media recommended for the All-In-One?

You can load plain paper, photo or glossy paper, coated or premium paper, iron-on transfers, transparencies, and Hagaki cards.

Printer does not feed specialty media

Is the paper loaded correctly?

See Loading paper.

Are you using paper recommended for the printer?

Choose a media type appropriate for your printing, scanning, or copying job. Make sure you use the Media types and paper sizes supported by the All-In-One.

Is there a paper jam?

See Error messages and flashing lights troubleshooting.

Is the printer being put on hold or paused?

See Checking the printer status.