Scan and copy troubleshooting

  Changing advanced copy settings

  Adjusting the settings for a magazine or newspaper

  Using the auto-cropping feature

Scan and copy troubleshooting

Find the problem in the following table that best matches the problem you are having

Symptom:

Question:

Solution:

Scanner or copier is not responding

Is the All-In-One on?

Press the Power button. If the Power light does not come on, see The Power light is not lit.

Do you see an error message?

See Error messages troubleshooting.

Is the All-In-One installed properly on your computer?

If you are not sure, uninstall the All-In-One software and reinstall it. See Removing and reinstalling the software.

Scanner unit does not close

Is the scanner support still holding up the scanner unit?

Lift the scanner unit. Push and hold the scanner support up as you lower the scanner unit.

Poor quality at the edges of the page

Are you printing beyond the minimum print margins for the All-In-One?

Use these minimum settings:

  • Left and right margins:
- 6.35 mm (0.25 inches) for all paper sizes except A4
- 3.37 mm (0.133 inches) for A4 size paper
  • Top margin:
1.7 mm (0.067 inches)
  • Bottom margin:
16.51 mm (0.65 inches)

Poor quality from scan or copy feature.

 

Including:

  • Blank page
  • Checkerboard pattern
  • Distorted graphics or pictures
  • Missing characters
  • Faded print
  • Dark print
  • Skewed lines
  • Smudges
  • Streaks
  • Unexpected characters
  • White lines in print

Has the Dark setting on the All-In-One been changed?

On the control panel, press the Arrow button until "Dark" appears on the display. Adjust the setting with the + or - buttons. See Using the control panel.

Is the original document or image placed properly on the scanner glass?

The document must be placed face down on the scanner glass.

Is the copy setting in the All-In-One Center set correctly?

See Changing advanced copy settings.

Are you copying or scanning a magazine or newspaper?

See Adjusting the settings for a magazine or newspaper.

Is the scanner glass dirty?

Gently wipe the scanner glass with a damp, clean, lint-free cloth.

Is the quality of the original document or image satisfactory?

Try using another version of the document or image.

Is auto-cropping on?

See Using the auto-cropping feature.

Are the print cartridges aligned properly?

See Aligning the cartridges.

Have the print cartridges been properly maintained?

See Improving print quality.

Is the All-In-One out of ink?

Replace the print cartridge with a new cartridge. See Replacing the print cartridges.

:

Changing advanced copy settings

  1. Click Start   Programs or All Programs  Lexmark 5200 Series  Lexmark All-In-One Center.
  2. Click See More Copy Settings.
  3. Click Advanced Copy Settings.
  4. Select the Scan tab.
  5. From the Color depth drop-down menu, make a selection.
  6. Click OK.

Adjusting the settings for a magazine or newspaper

For scanning:

  1. Click Start   Programs or All Programs  Lexmark 5200 Series  Lexmark All-In-One Center.
  2. Click See More Scan Settings.
  3. In the What is being scanned? section, select Magazine.
  4. Click Scan Now.

For copying:

  1. Click Start   Programs or All Programs  Lexmark 5200 Series  Lexmark All-In-One Center.
  2. Click See More Copy Settings.
  3. Click Advanced Copy Settings.
  4. Select the Image Patterns tab.
  5. Make sure the second box is checked to remove image patterns from magazine or newspaper documents.
  6. Click OK.

Using the auto-cropping feature

To use the auto-cropping feature:

  1. Click Start   Programs or All Programs  Lexmark 5200 Series  Lexmark All-In-One Center.
  2. Click See More Scan Settings.
  3. Click Display Advanced Scan Settings.
  4. Click the Scan tab.
  5. Select Auto-crop the scanned item.
  6. Adjust the slider to the left to crop less or to the right to crop more.
  7. Click OK.

To turn auto-cropping off:

  1. Click Start   Programs or All Programs  Lexmark 5200 Series  Lexmark All-In-One Center.
  2. Click See More Scan Settings.
  3. Click Display Advanced Scan Settings.
  4. Click Select area to be scanned, and then select a scan area from the drop-down menu.
  5. Click OK.