Secure E-mail issues

Cannot send e-mail using the application

Make sure that the Device Quotas application is disabled

From the Embedded Web Server, click Apps > Device Quotas > Stop.

Cannot retrieve the user e-mail address

Try one or more of the following:

Make sure that the printer e-mail function is secured

For more information, see Securing access to the printer.

Make sure that the user e-mail address is retrieved correctly

  1. From the Embedded Web Server, navigate to the configuration page for Smart Card Authentication Client:

    Apps > Smart Card Authentication Client > Configure

  2. From the Advanced Settings section, in the E-mail From Address menu, select where the printer retrieves the user e-mail address.

  3. Select Wait for user information.

  4. Click Apply.

Contact your Lexmark representative

Cannot retrieve the user signing certificate

Try one or more of the following:

Make sure that a signing certificate is available for the user

Install the appropriate signing certificate on the user’s smart card.

Make sure that the certificates are retrieved correctly

  1. From the Embedded Web Server, navigate to the configuration page for Smart Card Authentication Client:

    Apps > Smart Card Authentication Client > Configure

  2. From the Advanced Settings section, select Wait for user information.

  3. Click Apply.

Contact your Lexmark representative

Signing certificate unavailable for the user

Try one of the following:

Send the e-mail without a digital signature

Make sure that a signing certificate is available for the user

Install the appropriate signing certificate on the user’s smart card.

Contact your system administrator

Cannot retrieve certificates from the LDAP server

Try one or more of the following:

Make sure that the network cables are connected securely and that the network settings of the printer are configured correctly

For more information, see the printer User’s Guide.

Make sure that the server and firewall settings are configured to allow communication between the printer and the LDAP server on port 389 or port 636

If you are using SSL, then use port 636. Otherwise, use port 389.

Make sure that the LDAP server address contains the host name, not the IP address

For more information, see Configuring LDAP network account settings.

If the LDAP server requires SSL, then make sure that the SSL settings are correct

For more information, see Configuring LDAP network account settings.

Narrow the LDAP search base to the lowest possible scope that includes all necessary users

Make sure that all LDAP attributes are correct

Contact your system administrator

Cannot encrypt e-mail for one or more recipients

Try one or more of the following:

Send an unencrypted e-mail to recipients without an encryption certificate and an encrypted e-mail to recipients with an encryption certificate

Select Send to All. For more information, see Sending digitally signed and encrypted e-mail.

Send an encrypted e-mail to only recipients with encryption certificates

Select Send Encrypted. For more information, see Sending digitally signed and encrypted e-mail.

Send unencrypted e-mail to all recipients

Select Send Unencrypted. For more information, see Sending digitally signed and encrypted e-mail.

Contact your Lexmark representative

Cannot connect to the e-mail server

Try one or more of the following:

Make sure that the printer is connected to a domain

For more information, see Configuring TCP/IP settings.

Make sure that the SMTP Server Authentication setting is correct

  1. From the Embedded Web Server, click Settings > E-mail > E-mail Setup.

  2. In the SMTP Server Authentication menu, do one of the following:

    • If the SMTP server requires user credentials, then select Kerberos 5.

    • If Kerberos is not supported, then select No authentication required.

    • If the SMTP server requires authentication but does not support Kerberos, then in the Reply Address field, type the printer IP address or host name.

  3. Click Save.

Note: For more information, see Configuring SMTP settings.

If the SMTP server uses Kerberos, then make sure that the host names of the primary and secondary SMTP gateways are correct

  1. From the Embedded Web Server, click Settings > E-mail > E-mail Setup.

  2. In the Primary SMTP Gateway and Secondary SMTP Gateway fields, type the host name of the gateway instead of the IP address.

  3. Click Save.

Make sure that the server and firewall settings are configured to allow communication between the printer and the SMTP server on port 25

Make sure that the network cables are connected securely and that the network settings of the printer are configured correctly

For more information, see the printer User’s Guide.

Contact your system administrator

Cannot send a copy to self

Try one or more of the following:

Make sure that all user information is entered in the login session

Make sure that the printer is configured to retrieve all user information

  1. From the Embedded Web Server, navigate to the configuration page for Smart Card Authentication Client:

    Apps > Smart Card Authentication Client > Configure

  2. From the Advanced Settings section, select Wait for user information.

  3. Click Apply.

Make sure that Email to Self is configured correctly

For more information, see Configuring Email to Self.

Contact your Lexmark representative