Troubleshooting

The Power light is not lit

1. Disconnect the power supply cord from the wall outlet, and then from the All-In-One.
2. Plug the cord all the way into the power supply on the All-In-One.
3. Plug the cord into an electrical outlet that other electrical devices have been using.
4. If the button light is not on, press the button.

Software will not install

If the software does not launch automatically when you insert the CD:

1. Close all open software applications.
2. Temporarily disable any anti-virus programs.
3. Double-click the My Computer icon.

For Windows XP, click Start to access the My Computer icon.

4. Double-click the CD-ROM drive icon.
5. If necessary, double-click setup.exe.
6. Follow the instructions on the computer screen to install the software.

Note:  After installing the software, be sure to re-enable your anti-virus software.

The following operating systems are supported:

Windows 98/Me
Windows 2000
Windows XP

1. Remove the software CD.
2. Turn off the computer.
3. Restart the computer.
4. When the desktop appears, reinsert the software CD.
5. Follow the instructions on the computer screen.

Software will not install

1. Check the USB cable for any obvious damage.
2. Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with the USB symbol.
3. Firmly plug the square end of the USB cable into the back of the All-In-One.

If the All-In-One is connected to the computer through another device:

1. Disconnect the USB cable from any other device such as a USB hub or switch box.
2. Directly connect the cable to the All-In-One and the computer.

Page will not print

Make sure the All-In-One is set as the default printer and is not on hold or paused. For more information, see Checking the All-In-One status.

Make sure the tape has been removed from the print cartridge and that the print cartridge has been installed properly.

For more information, see Replacing the print cartridge.

Poor text and graphic quality, including:

Blank page
Incorrect colors
Missing characters
Faded print
Dark print
Skewed lines
Smudges
Streaks
Unexpected characters
White lines in print

If you are using the scan or copy features, see Scan and copy troubleshooting.

Check the ink levels, and install a new print cartridge if necessary.

See Improving print quality.

To avoid ink smudging when you are using the following types of media, remove each sheet as it exits and allow it to dry before stacking:

Document with graphics or images
Photo paper
Coated or glossy paper
Transparencies
Iron-on transfers

Note:  Transparencies may take up to 15 minutes to dry.

Use high quality paper or specialty media. For photo printing, we recommend Lexmark photo paper.

Use only new, unwrinkled paper.

Poor text and graphic quality at the edges of the page

Unless you are using the borderless feature, use these minimum print margin settings:

Left and right margins:

6.35 mm (0.25 inches) for all paper except A4
3.175 mm (0.125 inches) for A4 size paper

Top margin: 1.7 mm (0.067 inches)
Bottom margin: 19 mm (0.75 inches)

Poor quality at the edges of the page

Select the Borderless print feature.

1. From the software application, Click File  Print  Properties, Preferences, Options, or Setup.
2. Click Print Layout.
3. Click Borderless.

Make sure that the paper size being used matches the printer setting.

1. From the software application, click File  Print  Properties, Preferences, Options, or Setup.
2. Click Paper Setup.
3. Check the paper size.

All-In-One does not print or respond

See Page will not print.

Uninstall the All-In-One software, and reinstall it. See Removing and reinstalling the software.

See Checking the All-In-One status.

1. Turn the printer off by pressing the button.
2. Disconnect the power supply cord from the electrical outlet.
3. Gently remove the power supply from the printer.
4. Reconnect the power supply to the printer.
5. Plug the power supply cord back into the electrical outlet.
6. Press the button to turn the printer back on.

Restart the computer.

Print speed is slow

Close all applications not in use.

Try minimizing the number and size of graphics and images in the document.

Consider purchasing more Random Access Memory (RAM) for the computer.

Scanner or copier does not respond

If the button light is not on, see The Power light is not lit.

Make sure the computer is on.

1. Check the USB cable for any obvious damage.
2. Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with the USB symbol.
3. Firmly plug the square end of the USB cable into the back of the All-In-One.

Make sure the All-In-One is set as the default printer and is not on hold or paused. For more information, see Checking the All-In-One status.

See Scanning takes too long or freezes the computer.

If none of the previous options fix the problem, uninstall the All-In-One software and reinstall it. For more information, see Removing and reinstalling the software.

Scanner unit does not close

1. Lift the scanner unit.
2. Remove any obstruction keeping the scanner unit open.
3. While lifting the scanner unit, press the scanner support back until it slides into the slot, and close the scanner unit.

   

Scanning takes too long or freezes the computer

Close all programs not being used.

To change the scanning resolution to a lower value:

1. Click Start  Programs  Lexmark 2300 Series  All-In-One Center.
2. From the Scan area, click See More Scan Settings.
3. Click Display Advanced Scan Settings.
4. From the Scan Resolution area, select a lower number.

Poor quality from scan or copy feature including:

Blank page
Checkerboard pattern
Distorted graphics or pictures
Missing characters
Faded print
Dark print
Skewed lines
Smudges
Streaks
Unexpected characters
White lines in print

Be sure the document is placed face down on the scanner glass.

See Changing copy settings.

Gently wipe the scanner glass with a damp, clean, lint-free cloth.

Try using another version of the document or image.

See Aligning the print cartridge.

See Improving print quality.

Replace the print cartridge with a new cartridge. For more information, see Replacing the print cartridge.

Ink Low

Check the ink cartridge level, and install a new cartridge if necessary.

To check the ink cartridge level, open the Lexmark Solution Center. See Using the Lexmark Solution Center.

To install a new cartridge, see Replacing the print cartridge.

The Ink Low warning occurs when the cartridge is 25% full, 15% full, and 10% full.

Paper Jam

See Jams and misfeeds troubleshooting.

Paper Out

Load more paper into the All-In-One. For more information, see Loading paper into the paper support.

Power light blinks twice

1. Open the scanner unit.
2. Remove the print cartridge. For more information, see Removing a used cartridge.
3. Close the scanner unit.
4. If the blinking stops, reinstall the print cartridge.

If the blinking continues, replace the print cartridge with a new one.

For more information, see Installing the print cartridge.