Scanner or copier is not responding

The power is not on.

Press the Power button. If the Power light does not come on, see Power light is not lit.

Error messages appear.

For more information, see Error messages troubleshooting.

The All-In-One is not properly installed on the computer.

If you are not sure, uninstall the All-In-One software and reinstall it. For more information, see Removing and reinstalling the software.

Scanner unit does not close

The scanner support is still holding up the scanner unit.

Lift the scanner unit. Push and hold the scanner support back as you lower the scanner unit.

Poor quality at the edges of the page

You are printing beyond the minimum print margins for the All-In-One.

Set the option to Borderless in Print Properties. For more information, see

Printing borderless photos.

Poor quality from scan or copy feature

Including:

Blank pages
Checkerboard pattern
Distorted graphics or pictures
Missing characters
Faded print
Dark print
Skewed lines
Smudges
Streaks
Unexpected characters
White lines in print

The Dark setting on the All-In-One has been changed.

Press the control panel, Arrow button until Dark appears on the display.

Use the or buttons to adjust the setting. For more information, see Control panel menus.

The original document or image is placed improperly on the scanner glass.

The document must be placed face down on the scanner glass.

Improper copy setting in the All-In-One Center.

For more information, see Changing copy settings.

Copying or scanning a magazine or newspaper incorrectly.

For more information, see Adjusting the scan settings for newspapers, magazines, or lithographs.

The scanner glass is dirty.

Gently wipe the scanner glass with a clean, damp, lint-free cloth.

The original document or image has poor quality.

Try using another version of the original.

Auto-cropping reduces the print area of the image.

For more information, see Using the auto-cropping feature with scans.

The print cartridges are not aligned properly.

For more information, see Aligning the print cartridges.

Print cartridges have not been properly maintained.

For more information, see Cleaning the print cartridge nozzles.

The All-In-One is out of ink.

For more information, see Replacing the print cartridges.