Back to Main Page

Problems with memory card reader and PictBridge

Symptom

Question

Solution

Memory card cannot be inserted

Is the memory card supported by the All-In-One?

  • Check if the memory card type is supported by the All-In-One. Most types of memory cards are compatible with the memory card reader of the All-In-One. For more information, see Memory card reader.
  • Follow the guidelines to insert the memory card. For more information, see Memory card reader.
  • Check the documentation for the memory card for more information.

Memory card is not recognized by the All-In-One

Is the memory card damaged?

Verify that there is no damage to the memory card.

Is the memory card inserted correctly?

Insert the memory card correctly. For more information, see Memory card reader.

Is there more than one memory card inserted at the same time?

Only one memory card may be used at one time. Remove the second memory card.

Are you using a supported memory card type?

For the list of supported memory cards, see Memory card reader.

Is the All-In-One properly connected?

Disconnect and then reconnect the USB cable to the All-In-One. For more information, see Checking the cable connection.

Make sure the All-In-One is turned on.

Does the memory card contain photos not taken by a digital camera?

If the memory card is formatted by devices other than a digital camera, and contains images or information not taken by a digital camera, the All-In-One may not recognize it. Use only memory cards containing photos taken with a digital camera.

Do you have a PictBridge-enabled digital camera connected to the All-In-One?

Disconnect the PictBridge-enabled digital camera from the All-In-One.

Cannot print from the digital camera

Is the digital camera PictBridge compatible?

Remove the device, and use a PictBridge-enabled digital camera in the PictBridge port. See your digital camera documentation to determine whether it is PictBridge compatible.

Is the PictBridge-enabled digital camera set to the correct USB mode?

See your digital camera documentation for help in selecting the correct USB mode.

Is there a memory card inserted in the memory card reader?

Remove the memory card from the memory card reader.

Are you using the USB cable that came with the digital camera?

You must use the USB cable that came with the digital camera. See your digital camera documentation to determine which type of USB cable it supports.

Back to Troubleshooting