Back to Main Page

Troubleshooting

Should your printer have a problem, this section will help you find the solution. From the following list, select the symptom that best fits your situation.

Problems with setup

The Power light is not lit
Software will not install
Alignment page or test page does not print
Printer ejects a blank page after appearing to print

Problems with printing

The quality of the text and graphic is poor
Print quality is poor at the edges of the page
Printer does not print or respond
Printer prints slowly
Page prints with different fonts

Jams and misfeeds

Printer has a paper jam
Paper misfeeds or pulls multiple sheets
Paper and specialty media stick together
Printer does not feed specialty media

Error messages and blinking lights

Cartridge is running low on ink
Printer is out of paper

Problems with cartridges

Print cartridge levels seem incorrect
Print cartridge levels seem to go down quickly

Problems with memory card reader and PictBridge port

Memory card cannot be inserted
Memory card is not recognized
I cannot print from the digital camera

Problems with networking

The printer I want to configure does not show up
I cannot print to my network printer
My printer is not in the Printer List
Back to Main Page