Poor text and graphic quality

Including:

• Blank pages
• Incorrect colors
• Missing characters
• Faded print
• Dark print
• Skewed lines
• Smudges
• Streaks
• Unexpected characters
• White lines in print

Are you using the scan or copy features?

See Scan and copy problems.

Are you using the correct color setting?

Try using a different color setting. For more information, see Adjusting color settings when printing.

Did the ink completely dry on the print item?

Remove each item as it exits, and allow the ink some time to completely dry before handling or stacking.

Is the paper wrinkled?

Use a new piece of paper that is straight and unwrinkled.

Are the All-In-One settings adjusted to the correct paper type and size?

Follow the instructions in Choosing a paper type when printing (in the Print dialog) and Choosing a paper size (in the Page Setup dialog).

Are the All-In-One settings adjusted to the appropriate quality for the paper type?

Try Selecting a print quality that is appropriate for the paper type. Select Photo to get the best print quality.

Are the print cartridges properly aligned?

See Aligning the print cartridges.

Are the print cartridges properly maintained?

See Maintaining the All-In-One. For more information, see Improving print quality.

Are any of the print cartridges out of ink?

Replace the print cartridge with a new cartridge. For more information, see Removing a used cartridge and Installing the print cartridges.

Have you changed the brand of paper?

Use a different paper brand. Each paper brand accepts ink differently and prints with color variations.

Poor print quality at the edges of the page

If you are not using the borderless feature of the printer, are you printing beyond the minimum print margins for the All-In-One?

Use these minimum margin settings:

• Left and right margins:

- 6.35 mm (0.25 inches) for US Letter, US Legal, and Kakugata 3 Envelope

- 3.175 mm (0.125 inches) for all other paper sizes

• Top margin:

- 1.7 mm (0.067 inches)

• Bottom margin:

- 12.7 mm (0.5 inches)

Is the paper wrinkled?

Use a new piece of paper that is straight and unwrinkled.

Are the print nozzles clogged?

Follow the instructions in Cleaning the print cartridge nozzles.

All-In-One does not print or respond

Do you see an error message?

See Error messages.

Is the All-In-One properly installed on the computer?

If you are not sure, follow the instructions in Removing the All-In-One software, and then Installing the All-In-One software again.

Are all print jobs in the queue held or paused?

Follow the instructions in Making sure the All-In-One is not held or paused.

Is the All-In-One set as the default printer?

Follow the instructions in Making sure the All-In-One is set as the default printer.

Slow print speed

Are there other applications running on the computer?

Close all applications not in use.

Did you select Photo as the print quality?

Try Selecting a print quality other than Photo. You can increase print speed by setting the print quality to Quick Print or Normal.

Is the computer only meeting the minimum memory requirement for the All-In-One?

Consider purchasing more Random Access Memory (RAM) for the computer.

Page prints with different fonts

Did you apply fonts correctly in the application?

Avoid stretching or resizing fonts in the application.

Are you using a TrueType font?

Use a TrueType font. See the application documentation for help.

Is the font available in the application box?

See the application documentation for help.