Scanner or copier does not respond

Is the All-In-One on?

Press the Power button. For more information, see Setup problems.

Do you see an error message?

See Error messages.

Is the All-In-One properly installed on the computer?

If you are not sure, uninstall the All-In-One software, and then re-install it. For more information, see Removing the All-In-One software and Installing the All-In-One software.

All-In-One is scanning and copying without a pre-scan

Is the scanner auto-detecting the size of the original document?

See the Copy tab of the Lexmark 4300 Series. From the "Original Image Size" pop-up menu, select the paper size of the document you want to copy. Portrait orientation is the default for all paper types in the "Original Image Size" pop-up menu.

Poor print quality at the edges of the page

Are you printing beyond the minimum print margins for the All-In-One?

Use these minimum margin settings:

• Left and right margins:

- 6.35 mm (0.25 inches) for US Letter, US Legal, and Kakugata 3 Envelope

- 3.175 mm (0.125 inches) for all other paper sizes

• Top margin:

- 1.7 mm (0.067 inches)

• Bottom margin:

- 12.7 mm (0.5 inches)

Is the original document larger than the paper you are using for copies?

• Resize the document. For more information, see Enlarging or reducing an image when copying.
• Try printing from edge to edge. For more information, see Making borderless copies of photos.

Poor quality from scan or copy feature

Including:

• Blank pages
• Checkerboard pattern
• Distorted graphics or pictures
• Pictures or images are incomplete
• Missing characters
• Unexpected characters
• Faded print
• Dark print
• Skewed lines
• Smudges
• Streaks
• White lines in print

Have you changed the settings in Adjustments on the Copy or Scan tabs?

Return the Adjustment settings to default, or adjust the brightness and contrast options according to your preference.

Is the original document or image properly placed on the scanner glass?

The document must be placed face down on the glass. For more information, see Loading original documents on the scanner glass.

Is the copy setting in the Lexmark All-In-One Center set correctly?

See Adjusting color settings when printing.

Are you copying or scanning a magazine or newspaper?

See Descreening.

Do you see an error message?

See Error messages.

Is the scanner glass dirty?

See Cleaning the scanner glass.

Is the quality of the original document or image unsatisfactory?

Try using another version of the document or image.

Is Auto-crop sensitivity selected?

See Cropping photos using Auto-crop.

Are the print cartridges properly aligned?

See Aligning the print cartridges.

Have the print cartridges been properly maintained?

See Improving print quality.

Is the All-In-One out of ink?

Replace the print cartridges. For more information, see Removing a used cartridge and Installing the print cartridges.