Poor text and graphic quality

Including:

• Blank page
• Incorrect colors
• Missing characters
• Faded print
• Dark print
• Skewed lines
• Smudges
• Streaks
• Unexpected characters
• White lines in print

Are you using the scan or copy features?

Go to Scan and copy problems.

Are you using the correct color setting?

Try using a different color setting. Go to Adjust color settings when printing.

Did the ink completely dry on the print media before you removed it from the exit tray?

Allow the ink some time to dry completely before handling the paper.

Is the paper wrinkled?

Use a new piece of paper that is straight and unwrinkled.

Are the All-In-One settings adjusted to the correct paper type and size?

Choose a paper type when printing in the Print dialog, and Choose a paper size in the Page Setup dialog.

Are the All-In-One settings adjusted to the appropriate quality for the paper type?

Select a print quality that is appropriate for your paper type. Select Photo to get the best print quality.

Are the print cartridges aligned properly?

Align the print cartridges.

Are the print cartridges properly maintained?

Go to Maintenance. See also Improve print quality.

Are any of the print cartridges out of ink?

Replace the print cartridge with a new cartridge. Go to Remove a used cartridge and Install the print cartridges.

Have you changed your paper brand?

Use a different paper brand. Each paper brand accepts ink differently and prints with color variations.

Poor print quality at the edges of the page

If you are not using the borderless feature of the printer, are you printing beyond the minimum print margins for the All-In-One?

Use these minimum margin settings:

• Left and right margins:

- 6.35 mm (0.25 inches) for US Letter, US Legal, and Kakugata 3 Envelope

- 3.175 mm (0.125 inches) for all other paper sizes

• Top margin:

- 1.7 mm (0.067 inches)

• Bottom margin:

- 12.7 mm (0.5 inches)

Are the print nozzles clogged?

Clean the print cartridge nozzles.

All-In-One does not print or respond

Do you see an error message?

Go to Error messages and flashing lights.

Is the All-In-One installed properly on your computer?

If you are not sure, Remove the All-In-One software and then Install the All-In-One software again.

Has the document been held or paused?

Make sure your All-In-One is not held or paused.

Is the All-In-One set as the default printer?

Make sure your All-In-One is set as the default printer.

Slow print speed

Are there other applications running on your computer?

Close all applications not in use.

Did you select Photo as the print quality?

Select a print quality other than Photo. You can increase print speed when you set the print quality to Quick Print or Normal.

Does your computer meet the minimum memory requirements for the All-In-One?

Consider purchasing more Random Access Memory (RAM) for your computer.

Page prints with different fonts

Did you apply fonts correctly in your application?

Avoid stretching or resizing fonts in your application.

Are you using a TrueType font?

Use a TrueType font. Refer to your application documentation for help.

Is your font available in your application box?

Refer to your application documentation for help.