Markvision Enterprise FAQ

Why can I not choose multiple printers in the supported models list when creating a configuration?

Configuration settings and commands differ between printer models.

Can other users access my saved searches?

Yes. All users can access saved searches.

Where can I find the log files?

You can find the installation log files in the hidden directory of the user installing MVE. For example, C:\Users\Administrator\AppData\Local\Temp\mveLexmark-install.log.

You can find the *.log application log files in the installation_dir\Lexmark\Markvision Enterprise\tomcat\logs folder, where installation_dir is the installation folder of MVE.

What is the difference between host name and reverse DNS lookup?

A host name is a unique name assigned to a printer on a network. Each host name corresponds to an IP address. Reverse DNS lookup is used to determine the designated host name and domain name of a given IP address.

Where can I find reverse DNS lookup in MVE?

Reverse DNS lookup can be found in the general settings. For more information, see Configuring general settings.

How do I manually add rules to the Windows firewall?

Run the command prompt as an administrator, and then type the following:

  • firewall add allowedprogram "installation_dir/Lexmark/Markvision Enterprise/tomcat/bin/tomcat9.exe" "Markvision Enterprise Tomcat"
  • firewall add portopening UDP 9187 "Markvision Enterprise NPA UDP"
  • firewall add portopening UDP 6100 "Markvision Enterprise LST UDP"

Where installation_dir is the installation folder of MVE.

How do I set up MVE to use a different port than port 443?

  1. Stop the Markvision Enterprise service.

    1. Open the Run dialog box, and then type services.msc.

    2. Right‑click Markvision Enterprise, and then click Stop.

  2. Open the installation_dir\Lexmark\Markvision Enterprise\tomcat\conf\server.xml file.

    Where installation_dir is the installation folder of MVE.

  3. Change the Connector port value to another unused port.

    <Connector port="443" protocol="org.apache.coyote.http11.Http11NioProtocol" 
sslImplementationName="org.apache.tomcat.util.net.jsse.JSSEImplementation" 
SSLEnabled="true" scheme="https" secure="true" clientAuth="false" 
compression="on" compressableMimeType="text/html,text/xml,text/plain,text/css,
text/javascript,application/javascript,application/json" maxThreads="150" 
maxHttpHeaderSize="16384" minSpareThreads="25" enableLookups="false" 
acceptCount="100" connectionTimeout="120000" disableUploadTimeout="true" 
URIEncoding="UTF-8" server="Apache" sslEnabledProtocols="TLSv1,TLSv1.1,TLSv1.2" 
sslProtocol="TLS" keystoreFile="C:/Program Files/Lexmark/Markvision Enterprise/
../mve_truststore.p12" keystorePass="markvision" keyAlias="mve" keyPass="markvision" 
keystoreType="PKCS12" ciphers="TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,
TLS_RSA_WITH_AES_128_CBC_SHA"/>

  4. Change the redirectPort value to the same port number used as the connector port.

    <Connector port="9788" maxHttpHeaderSize="16384" maxThreads="150" minSpareThreads="25" 
enableLookups="false" redirectPort="443" acceptCount="100" connectionTimeout="120000" 
disableUploadTimeout="true" compression="on" compressableMimeType="text/html,text/xml,
text/plain,text/css,text/javascript,application/javascript,application/json" 
URIEncoding="UTF-8" server="Apache"/>

  5. Restart the Markvision Enterprise service.

    1. Open the Run dialog box, and then type services.msc.

    2. Right‑click Markvision Enterprise, and then click Restart.

  6. Access MVE using the new port.

    For example, open a web browser, and then type https://MVE_SERVER:port/mve.

    Where MVE_SERVER is the host name or IP address of the server hosting MVE, and port is the connector port number.

How do I customize the ciphers and TLS versions that MVE uses?

  1. Stop the Markvision Enterprise service.

    1. Open the Run dialog box, and then type services.msc.

    2. Right‑click Markvision Enterprise, and then click Stop.

  2. Open the installation_dir\Lexmark\Markvision Enterprise\tomcat\conf\server.xml file.

    Where installation_dir is the installation folder of MVE.

  3. Configure the ciphers and TLS versions.

    For more information on the configuration, see the Apache Tomcat SSL/TLS configuration instructions.

    For more information on the protocols and cipher values, see the Apache Tomcat SSL support information documentation.

  4. Restart the Markvision Enterprise service.

    1. Open the Run dialog box, and then type services.msc.

    2. Right‑click Markvision Enterprise, and then click Restart.

How do I manage CRL files when using Microsoft CA Enterprise?

  1. Obtain the CRL file from the CA server.

    Notes:
    • For Microsoft CA Enterprise, the CRL is not automatically downloaded through SCEP.
    • For more information, see the Microsoft Certificate Authority Configuration Guide.

  2. Save the CRL file in the installation_dir\Lexmark\Markvision Enterprise\apps\library\crl folder, where installation_dir is the installation folder of MVE.

  3. Configure the certificate authority in MVE.

Note: This process is only applicable SCEP protocol is used.