Cannot discover devices

Try one or more of the following:

  • If you are discovering a device using a host name, then make sure to map the devices with proper host names in the DNS servers.

    Note:

    If the printer cannot communicate with the host name, then contact your DNS administrator.

  • If devices are not registered with DNS, then map the IP addresses to the appropriate host names in the host file.

    Note:

    You can find the host file at C:\WINDOWS\System32\drivers\etc.

Contact customer support

In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to the international support contact directory.