Cannot see the application in the DDU application list
Try one or more of the following:
Add the application in the app-id-version.txt file
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Obtain the application ID and version number of the application.
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Using a binary editor, open the application .fls file.
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Locate the APPNAMES section. This section contains the application ID and version number of the application.
APPNAMES="ecoPrint:5.0.18" -
Copy the application ID and version number.
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Using a text editor, open the
app-id-version.txtfile.Note:The file can be found in
DDUAppFolder\Config\, whereDDUAppFolderis the location of the DDU folder. -
Type
AppID=:ver1,ver2,ver3, whereAppIDis the application ID, andver1,ver2,ver3are application versions separated by a comma. For example, using the application ID and version number from step 1, add the following in the app-id-version.txt file:ecoPrint=:5.0.18To show a friendly name for the application in the menu, type
AppID=AppName:ver1,ver2,ver3, whereAppNameis the friendly name.ecoPrint=Eco‑Print:5.0.18 -
Save the file.
Contact customer support
In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to the international support contact directory.