Cannot see the application in the DDU application list

Try one or more of the following:

Add the application in the app-id-version.txt file

  1. Obtain the application ID and version number of the application.

    1. Using a binary editor, open the application .fls file.

    2. Locate the APPNAMES section. This section contains the application ID and version number of the application.

      APPNAMES="ecoPrint:5.0.18"

    3. Copy the application ID and version number.

  2. Using a text editor, open the app-id-version.txt file.

    Note:

    The file can be found in DDUAppFolder\Config\, where DDUAppFolder is the location of the DDU folder.

  3. Type AppID=:ver1,ver2,ver3, where AppID is the application ID, and ver1,ver2,ver3 are application versions separated by a comma. For example, using the application ID and version number from step 1, add the following in the app-id-version.txt file: ecoPrint=:5.0.18

    To show a friendly name for the application in the menu, type AppID=AppName:ver1,ver2,ver3, where AppName is the friendly name.

    ecoPrint=Eco‑Print:5.0.18

  4. Save the file.

Contact customer support

In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to the international support contact directory.