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Scan troubleshooting

Symptom

Question

Solution

Scanner is not responding

Is the All-In-One on?

Press the Power/Resume button. If the Power light does not come on, see Power light is not lit.

Do you see an error message?

See Error messages and blinking lights.

Is the All-In-One software installed properly on your computer?

Remove the All-In-One software and then re-install it. Go to Remove the All-In-One software and Install the All-In-One software.

The scanner unit does not close

Is a paper jammed in your All-In-One?

Remove any paper jams before you close your All-In-One. For help, go to Jams and misfeeds troubleshooting.

Are you closing the scanner unit properly?

  1. Lift the scanner unit while pushing the scanner support back.
  2. Carefully lower the scanner until it is completely closed.

Poor quality at the edges of the page

Are you printing beyond the minimum print margins for the All-In-One?

Make sure your margins are set within the following minimum margin settings:

  • Left and right:
- 6.35 mm (0.25 in.) for all paper sizes except A4
- 3.175 mm (0.125 in.) for A4 size paper
  • Top margin:
-1.7 mm (0.067 inches)
  • Bottom margin:
-12. 7mm (0.5 inches) for black print jobs
-19 mm (0.75 inches) for color print jobs

Poor quality from scan feature

Including:

  • Blank page
  • Checkerboard pattern
  • Distorted graphics or pictures
  • Pictures or images are incomplete
  • Missing characters
  • Unexpected characters
  • Faded print
  • Dark print
  • Skewed lines
  • Smudges
  • Streaks
  • White lines in print

Have you changed the settings in Adjustments on the Scan tabs?

Is the original document or image placed properly on the scanner glass?

See Load originals on the scanner glass.

Is the copy setting in the Lexmark All-In-One Center set correctly?

Go to Adjust color settings.

Are you copying or scanning a magazine or newspaper?

Use the Descreen function on the Scan dialog.

For help, see Customize scan quality settings.

Do you see an error message?

See Error messages and blinking lights.

Is the scanner glass dirty?

See Cleaning the scanner glass.

Is the quality of the original document or image unsatisfactory?

Try using another version of the document or image.

Is Auto-crop on?

See Crop photos.

Are the print cartridges aligned properly?

Go to Align the print cartridges.

Have the print cartridges been properly maintained?

See Maintaining your print cartridges and Improve print quality.

Is the All-In-One out of ink?

Remove the print cartridges.

Scanning takes a long time or freezes the computer

Are there other applications running on your computer?

Close all applications not in use.

Is the scanning resolution set too high?

The scanning resolution should generally be set lower than the printing resolution. You can achieve excellent scan results with a 300 dpi resolution.

  1. Open the Lexmark 2200 Series Center.
  2. Select the Scan tab.
  3. Click the Preview... button. The Scan dialog is displayed.
  4. From the Resolution (DPI) pop-up menu under Custom Settings, choose a preset resolution value lower or equal to 300.

Scanner is not found or does not communicate with the computer

Is the power supply pushed all the way into the printer?

Disconnect the power supply from your All-In-One. Reconnect the power supply by pushing it all the way into the connector. For more information, see Check the cable connections.

Is your All-In-One connected to a working electrical outlet?

Connect your All-In-One to an electrical outlet that other electrical devices have been using. For more information, see Check the cable connections.

Is the USB cable securely connected to your All-In-One and computer?

Check the cable connections.

Is Lexmark 2200 Series selected from the Device: pop-up menu?

Choose Lexmark 2200 Series from the Device: pop-up menu of the Scan tab.

Scan cannot be sent to a certain application

Is the application included in the Application List?

The application where you want to send the scan must be added to the Application List on the Send the scanned images to: pop-up menu.

Follow the steps in Application List Setup.

Application cannot acquire the image from your All-In-One

Does your application support TWAIN plug-in version 1.9 or later?

Your application must support TWAIN version 1.9 or later to be able to launch the scan function of your All-In-One.

Refer to your application documentation on how to check the TWAIN plug-in version, or how to update the TWAIN plug-in.

Have you tried using the Lexmark 2200 Series Center to send a scanned image to an application?

Follow the steps in Scan items directly to an application.

OCR is not working properly

Is the OCR software installed properly?

The OCR functionality of your All-In-One is provided by ABBY FineReader 5 Sprint software located in the Lexmark Extras folder that came with your All-In-One software CD.

Follow the steps in Install the All-In-One bundled software.

Is the application where you want to send the scanned document included in the Application List?

The application where you want to send scanned document must be added to the Application List on the Send the scanned images to: pop-up menu.

Follow the steps in Application List Setup.

The All-In-One is not communicating with the computer

Is the power supply pushed all the way into the printer?

Disconnect the power supply from your All-In-One. Reconnect the power supply by pushing it all the way into the connector. For more information, see Check the cable connections.

Is the USB cable securely connected to your All-In-One and computer?

Check the cable connections.

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