Overview
Overview
System components
System requirements
Understanding the Lexmark Print Management system
Understanding the solution architecture
Understanding the Print Release application
Understanding the mobile feature
Understanding user authentication and delegation
Reliability, scalability, and disaster recovery
Performance across geographic locations
Determining database and file sizing, and other considerations
Understanding tracking, reporting, and quotas
Understanding Print Management Console
Supported printer models
Supported web browsers
Supported languages
Installing Lexmark Print Management
Understanding LPM installation dependencies
Installing LPM
Installing LPM using a backup file
Installing LPM silently
Understanding the database settings for silent installation
Installing LPM silently
Understanding the LPM installer backup feature
Understanding the LDAP backup process
Understanding the database
Understanding LPM installation using a Microsoft SQL database
Understanding the LDAP information
Supporting a group Managed Service Account
Configuring post-installation settings
Configuring multiple domains
Configuring multiple domain support for solutions
Configuring multiple domain support for LPM user portal
Configuring the "LPM Premise for Google Chrome" extension
Installing the "LPM Premise for Google Chrome" extension
Configuring Lexmark Print Management
Accessing Lexmark Management Console
Changing the status of the server
Adding a print server to a software client group
Creating the Print Release queue
Installing the LDD Port monitor software
Configuring the print queue
Configuring the print driver
Configuring the print options
Adding LDD Client Service
Configuring the Print Release solution in Lexmark Management Console
Configuring the application settings
Understanding print job queue filtering based on job site name
Configuring printer security
Adding printers to a device group
Customizing the home screen for a device group
Single Sign‑On for AD FS and PKCE
Configuring mobile devices
Understanding mobile devices configuration
Mobile Single Sign‑On
Understanding the system requirements
Supported e‑mail protocols
Supported printers for mobile device usage
Supported file formats
Configuring Lexmark Print
Document conversion software dependencies
Configuring the Lexmark Print application settings
Understanding the mobile and e‑mail configuration data
Limiting the maximum file size for each job submission
Adding Lexmark Print to a software client group
Configuring document conversion software
Understanding document conversion software
Installing .NET framework
Installing OpenOffice or LibreOffice
Installing Microsoft Office
Adding Lexmark Print Management to Lexmark Print
Configuring Lexmark Email Watcher
Understanding Lexmark Email Watcher configuration
Understanding Lexmark Email Watcher configuration data
Modern authentication support for Lexmark Email Watcher
Modern authentication support for Lexmark Email Watcher
Understanding the authentication support requirements
Configuring client application and API permissions
Configuring modern authentication for LPM server
Understanding e‑mail print options
Configuring printer nicknames
Configuring the server for AirPrint
Accessing AirPrint configuration
Understanding AirPrint discovery
Configuring Guest Print
Testing the solution
Deploying Lexmark Print Management
Understanding LPM deployment
Supported components
Managing eSF configurations
Understanding UCF files
Managing UCF settings
Configuring UCF settings
Managing Lexmark Print Management
Improving device discovery and policy update speed
Scheduling cleanup tasks
Setting up multiple domain support in Lexmark Management Console
Setting up multiple domain support for BadgeAuth or CardAuth
Configuring Print Management Console
Accessing Print Management Console
Configuring Print Management Console
Password Management
Using the Print Management Console features
Understanding visible features
Dashboards
Understanding reports
Print and Reprint Queues
Delegates
PIN
Badge
Function Access
Quotas
Policies
Alternate Locations
PrintTrack Devices
Printer Nicknames
Auditing logs using the LPM portal
Managing and generating a report
Using Lexmark Management Console
Generating reports
Scheduling reports
Using Print Management Console
Generating reports
Exporting reports
Securing Lexmark Print Management
Understanding Free and Open Source Software and vulnerability scanners
Configuring Secure Print
Securing access to Print Management Console
Understanding digital certificates
Configuring Apache to use SSL certificate
Authenticating Lexmark Print Management
Understanding LPM authentication
Antivirus policy requirements and recommendations
Configuring Apache using the httpd.conf file
Supported port numbers and protocols
Authenticating using LPM REST API
Authenticating using a token
Authenticating using a hashid
Performing optional configurations
Configuring DNS servers
Understanding DNS server configuration
Configuring DNS servers for AirPrint advertisement
Adding a DNS role in Windows Server 2012
Adding a forward lookup zone
Adding a reverse lookup zone
Adding a host A record
Adding a Canonical Name (CNAME) record
Adding an _tcp subdomain
Adding an _ipp subdomain
Adding an _sub subdomain
Adding the _universal PTR record
Adding the PTR, SRV, and TXT records
Adding an _ipps subdomain
Adding an _sub subdomain for _ipps subdomain
Adding the _universal PTR record for _sub subdomain
Adding the PTR, SRV, and TXT records for _ipps subdomain
Adding an _udp subdomain
Adding an _udp‑sd subdomain
Adding the _services, b, and lb PTR records for _dns‑sd subdomain
Setting up a DNS forwarder
Delegating a domain
Configuring BIND for AirPrint advertisement
Creating key files
Creating named.conf files
Creating forward lookup zone files
Creating reverse lookup zone files
Referencing zone files in the named.conf file
Starting the ISC BIND service
Other considerations for DNS server configuration
Creating profiles using Apple Configurator
Understanding the command line tools for DNS server configuration
Configuring Print Release with rf IDEAS
Understanding Print Release with rf IDEAS
Installing the rf IDEAS Ethernet 241 adapter
Configuring rf IDEAS Ethernet 241 using the rf IDEAS discovery tool
Configuring rf IDEAS Ethernet 241 using the Lexmark Print Release Adapter Management tool
Configuring rf IDEAS badge readers
Configuring client profiles
Configuring user authentication
Configuring the Print Management Console features
Using Print Release
Sending print jobs from your computer
Releasing print jobs using the printer
Releasing print jobs using rf IDEAS
Configuring Local Printer Management Agent for LPM
Troubleshooting
Lexmark Print Management troubleshooting
Cannot log in to the web portal
Cannot find users
Cannot remove user information
Firmware failure [9yy.xx]
An application error about a missing bean on the home screen
LDAP connection test failed
An error has occurred after IP address change in LDD
Cannot connect to database
Profile server is not responding
LDSS server is busy
Unable to add new devices using LMC
“Out of Policy” error message still appears even after multiple tries to update the policy
“Unsupported Device” error message appears when installing a badge reader to the printer
“Unable to Read Badge Data” error message appears when swiping the badge
An error has occurred when swiping the badge
Print jobs submitted by the users do not appear in the print queue
Page count is inaccurate
Cannot send jobs using e‑mail
An error occurs when updating policies
An error occurs when deploying eSF applications
An error occurs when saving long DBCS characters
Reports are showing duplicate entries
An error occurs when validating a badge
Mobile device configuration troubleshooting
Job submission failed
Document conversion failed
An error occurs when submitting e‑mail using mobile devices
Cannot add Lexmark Print Management to Lexmark Print
Cannot authenticate from Lexmark Print
Cannot print from mobile devices
Cannot start the ActiveMQ service
An error message starting with SLF4J appears
An error occurred while acquiring the authentication code
An error appears in the log file related to GraphServiceException in Email Watcher
Sender did not receive confirmation mail
An error message on print job conversion occurred in LMC logs
Lexmark Serverless Print Management troubleshooting
Application error
Print Release prompts the user to log in
Jobs appear to be printing but no output are printed
Jobs do not appear in the print release queue
Jobs do not appear in document accounting
Cannot retrieve jobs
Loading the print jobs takes a long time
Printing takes a long time
Jobs do not finish printing
Cannot connect to the Lexmark Print Management client when using Mac computers
License error
Appendix
LPM function comparison by deployment options
Files and services index
Solutions setting index
Automatic Print Release
Setting up Embedded Web Server for Fax Analog
Configuring eSF applications settings for Print Release
Overview
Configuring BadgeAuth and CardAuth
Configuring BadgeAuth and CardAuth
Understanding the CardAuth version 5 configuration data for e‑Task 5 printers
Understanding the BadgeAuth version 2 configuration data for e‑Task 4 and e‑Task 3 printers
Configuring Device Usage
Configuring Device Usage
Understanding the Device Usage version 1.10 configuration data for e‑Task 5, e‑Task 4 and e‑Task 3 printers
Using Microsoft SQL Server for Print Release database
Understanding Microsoft SQL Server for Print Release database
Creating Print Release database for Microsoft SQL Server
Adding Unicode to Print Release tables
Updating the database.properties file for Microsoft SQL Server default instances
Updating datasources for multiple databases
Using Microsoft SQL Server named instances
Using Microsoft SQL Server for Print Release Badge table
Configuring the print queue on a clustered print server
Installing Print Release reports
Configuring Microsoft SQL Server for database support
Configuring available reports
Installing reports
Submitting jobs from a Mac computer
Configuring LPD printer share
Configuring Samba share
Configuring serverless print release
Installing Lexmark Serverless Print Release
Configuring serverless client registration
Understanding the serverless configuration settings
Configuring Lexmark Print Management Client
Configuring the Card Authentication application
Configuring the Print Release application
Configuring eSF applications settings for Print Release
Understanding the CardAuth configuration data for e‑Task 5 printers
Understanding the BadgeAuth configuration data for e‑Task 4 and e‑Task 3 printers
Understanding the LexDas configuration data for e‑Task 4 and e‑Task 3 printers
Understanding the PrintRelease configuration data for e‑Task 5 printers
Customizing the home screen for a serverless environment
Configuring Reports Aggregator
Understanding Reports Aggregator configuration
Configuring the scheduler
Configuring e‑mail reporting refresh frequency
Contacting Lexmark Help Desk
Understanding standard reports
Usage by device (PR_DeviceUsageReport.jasper)
Usage by device host name (PR_DeviceUsageReport_Hostname.Jasper)
Usage by device IP address and model name (PR_DeviceUsageReport_IPModel.jasper)
Usage by device IP address, model name, and model type (PR_DeviceUsageReport_IPModelType.jasper)
Detail print report by device (PR_detailPrintReportByDevice.jasper)
Detailed print report by user (PR_DetailPrintReportByUser.jasper)
Detailed print report by host name (PR_detailPrintReportByUser_Hostname.jasper)
Detailed print report by printer IP address, model name, and model type (PR_detailPrintReportByUser_ IPMMT.jasper)
Detailed print report by printer IP address and model type (PR_detailPrintReportByUser_ IPModelType.jasper)
Color or mono printing report by user (PR_ColorMonoByUser.jasper)
Usage report defined in Custom1 field (PR_[custom1]UsageReport.jasper)
Single‑sided or two‑sided printing report by user (PR_simplexDuplexByUser.jasper)
Top or bottom 20 users report by print count (PR_top20PRINTUser.jasper or PR_bottom20PRINTUser.jasper)
Top or bottom 20 users report by copy count (PR_top20COPYUser.jasper or PR_ bottom20COPYUser.jasper)
Top or bottom 20 users report by e‑mail count (PR_top20EMAILUser.jasper or PR_bottom20EMAILUser.jasper)
Top or bottom 20 users report by scan to network count (PR_top20SCANUser.jasper or PR_ bottom20SCANUser.jasper)
Top or bottom 20 users report by fax count (PR_top20FAXUser.jasper or PR_ bottom20FAXUser.jasper)
Deleted pages report by user (PR_pageDeletedByUser.jasper)
Jobs do not appear in document accounting
Make sure that Device Usage is configured correctly