Application error

Check the diagnostic log

  1. Open a web browser, and then type IP/se, where IP is the printer IP address.

  2. Click Embedded Solutions > Log File.

  3. Analyze the log, and then resolve the problem.

Check the Lexmark Print Management Client log

To enable logging of the Lexmark Print Management Client events, modify the Logger element in the Lexmark Print Management Client configuration file.

For Windows operating system

<Logger>
    <LogFilePath>C:\ProgramData\LPMC\lpmc.log</LogFilePath>
    <LoggingEnabled>true</LoggingEnabled>
</Logger>

For macOS operating system

<Logger>
    <LogFilePath>/var/tmp/lpmc.log</LogFilePath>
    <LoggingEnabled>true</LoggingEnabled>
</Logger>

  • To enable logging, set the LoggingEnabled value to true, or debug for a more detailed log.

  • To view the log file, navigate to the folder specified in LogFilePath. Analyze the log, and then resolve the problem.

Note: Setting the LoggingEnabled value to false disables logging, but some critical errors are still logged.

Make sure to restrict public access to the application

  1. From the Embedded Web Server, click Settings > Security > Login Methods.

  2. From the Public section, click Manage Permissions.

  3. Expand Apps, and then clear Print Release.

  4. Click Save.

Make sure that Print Release is granted access control

When using either Cloud Authentication or Card Authentication, do the following:

  1. From the Embedded Web Server, click Settings > Security > Login Methods.

  2. From the Additional Login Methods section, click Manage Permissions beside the application.

  3. Select a group, expand Apps, and then select Print Release.

  4. Click Save.

Contact your Lexmark representative