Profile server is not responding

Make sure that all required Lexmark services on the LDD load balancer are running

  1. From the LDD load balancer, navigate to:

    Settings > Control Panel > Administrative Tools > Services

  2. Make sure that the following services are in a Started state:

    • Firebird Server ‑ Default Instance

    • Lexmark Solutions Backup and Restore Agent

    • Apache2

    • Lexmark Solutions Apache Agent

    • Lexmark Solutions Web (or Protocol)

    • Adaptor

    • Lexmark Solutions License Manager

Make sure that Lexmark Solutions Application Server is running

Restart the Lexmark Solutions Application Server service on the LDD server.